UPS 2013 Annual Report Download - page 23

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11
The components of CHSP are:
• Personal Value - Which is the foundation and forms the base of our safety and wellness culture.
• Management Commitment and Employee Involvement - Where employees take an active role in their own safety as
well as their fellow workers and are supported by management.
• Work Site Analysis - Which includes injury and auto crash data analysis, behavior observations, and facility and
equipment audits to identify gaps and develop solutions. Our operations managers are responsible for their employees'
safety results. We investigate every injury and auto crash and develop prevention activities.
• Hazard Prevention and Control - Where solutions are developed and documented to ensure identified risks have been
mitigated.
• Safety Education and Training - Employees who are healthy and well-trained in proper methods are more safe and
efficient in performing their jobs. Our approach starts with training the trainer. All trainers are certified to ensure that
they have the skills and motivation to effectively instruct new employees. All new employees receive safety training
during orientation and in the work area. In addition, each new driver receives extensive classroom and online
instruction, as well as on-road training.
Other components to ensure the safety of our fleet include:
• Recognition - We have a well-defined safe driving honor plan to recognize our drivers when they achieve accident-free
milestones. We have more than 7,200 drivers enshrined in our coveted Circle of Honor for drivers who have driven 25
years or more without an avoidable auto crash.
• Preventive Maintenance - We have a comprehensive Preventive Maintenance Program to ensure the safety of our fleet.
Our fleet is managed and monitored electronically to ensure that each vehicle is serviced at a specific time to prevent
malfunction or breakdown.
Competition
We are the largest package delivery company in the world, in terms of both revenue and volume. We offer a broad array
of services in the package and freight delivery industry and, therefore, compete with many different local, regional, national
and international companies. Our competitors include worldwide postal services, various motor carriers, express companies,
freight forwarders, air couriers and others. Through our supply chain service offerings, we compete with a number of
participants in the supply chain, financial services and information technology industries.
Competitive Strengths
Our competitive strengths include:
Integrated Global Network. We believe that our integrated global ground and air network is the most extensive in the
industry. We handle all levels of service (air, ground, domestic, international, commercial, residential) through a single pickup
and delivery service network.
Our sophisticated engineering systems allow us to optimize our network efficiency and asset utilization on a daily basis.
This unique, integrated global business model creates consistent and superior returns.
We believe we have the most comprehensive integrated delivery and information services portfolio of any carrier in
Europe. In other regions of the world, we rely on both our own and local service providers’ capabilities to meet our service
commitments.
Global Presence. UPS serves more than 220 countries and territories around the world. We have a presence in all of the
world’s major economies.
Leading-edge Technology. We are a global leader in developing technology that helps our customers optimize their
shipping and logistics business processes to lower costs, improve service and increase efficiency.
Technology powers virtually every service we offer and every operation we perform. Our technology offerings are
initiated by our customers’ needs. We offer a variety of online service options that enable our customers to integrate UPS
functionality into their own businesses not only to send, manage and track their shipments conveniently, but also to provide
their customers with better information services. We provide the infrastructure for an Internet presence that extends to tens of
thousands of customers who have integrated UPS tools directly into their own web sites.