UPS 2013 Annual Report Download - page 12

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UNITED PARCEL SERVICE, INC.
ANNUAL REPORT ON FORM 10-K
TABLE OF CONTENTS
PART I
Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.
PART II
Item 5.
Item 6.
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.
PART III
Item 10.
Item 11.
Item 12.
Item 13.
Item 14.
PART IV
Item 15.
Business 1
Overview 1
Business Strategy 2
Technology 4
Reporting Segments and Products & Services 5
Sustainability 8
Community 9
Reputation 9
Employees 10
Safety 10
Competition 11
Competitive Strengths 11
Government Regulation 12
Where You Can Find More Information 13
Risk Factors 14
Unresolved Staff Comments 18
Properties 18
Operating Facilities 18
Fleet 19
Legal Proceedings 20
Mine Safety Disclosures 20
Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 21
Shareowner Return Performance Graph 22
Selected Financial Data 23
Management’s Discussion and Analysis of Financial Condition and Results of Operations 24
Overview 24
Items Affecting Comparability 24
U.S. Domestic Package Operations 27
International Package Operations 32
Supply Chain & Freight Operations 36
Operating Expenses 39
Investment Income and Interest Expense 42
Income Tax Expense 43
Liquidity and Capital Resources 44
New Accounting Pronouncements 53
Critical Accounting Policies and Estimates 54
Quantitative and Qualitative Disclosures about Market Risk 58
Financial Statements and Supplementary Data 60
Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 113
Controls and Procedures 113
Other Information 115
Directors, Executive Officers and Corporate Governance 115
Executive Compensation 116
Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 116
Certain Relationships and Related Transactions, and Director Independence 116
Principal Accounting Fees and Services 116
Exhibits and Financial Statement Schedules 117