UPS 2013 Annual Report Download - page 16

4
With UPS My Choice, consignees may direct the timing and location of their deliveries before a delivery attempt is
made. Premium features include online delivery planners, detailed driver instructions, alternate delivery locations and a two-
hour delivery window. Delivery alerts come via the channel chosen by the consignee—email, SMS text, mobile push, and
Facebook notifications. We strive to give our customers that ship using UPS My Choice the best delivery experience in the
industry—delivery on the first attempt, where and when their customers want it.
In 2013, we further broadened our European business-to-consumer service portfolio by leveraging our Kiala acquisition
to create a retail network in the UK and Germany under the brand name "UPS Access Points.” Our integrated Access Point
network has grown to 11,300 locations across seven European countries, with over 13,000 planned for 2014. This move
enhances our cross-border e-commerce offerings for merchants, while also increasing choice for their consumers, who can opt
to pick up or drop off their parcels at a retail location convenient to them. Another way that we are facilitating cross-border
trade is through our Global e-Commerce Solution, which gives retailers the capability to provide landed cost in local currency
with harmonized tariffs. We will continue to make strategic investments in this area that benefit both shippers and consignees,
whose influence continues to increase as e-commerce grows.
Technology
Technology powers logistics. We bring industry-leading UPS technology to our customers who, in turn, realize increased
productivity, greater control of their supply chains and improved customer experience when they integrate with our technology.
Customers benefit through offerings such as:
• UPS Quantum View, which can help customers better manage shipments, facilitate tracking, allow for inbound volume
planning, manage third-party shipping costs and automatically notify customers of incoming shipments. With
visibility into transit times and delivery confirmations, customers can speed up their revenue cycle and collect
accounts receivables more quickly.
• WorldShip, which is UPS’s flagship desktop shipping application, provides middle market and large customers with
robust shipping capabilities. Customers can create custom labels, set up shipment alerts, create and upload customs
documentation, track and export shipments, create reports and integrate with their enterprise resource planning and
accounting systems to streamline shipping with real-time connectivity.
• UPS Paperless Invoice, which enables customers to submit a commercial invoice electronically when shipping
internationally. This eliminates redundant data entry and errors, while reducing customs holds and paper waste.
• UPS Access Point, which provides our customers a convenient alternative to home delivery, allows customers to use
shops, convenience stores and other retail locations as a delivery location and a drop off location for return packages.
These locations make picking up packages more convenient with extended hours, weekend accessibility and security.
• UPS My Choice, which focuses on the consignee, has transformed the residential delivery experience. Receivers can
direct the timing and circumstances of their deliveries using their computer, mobile devices or a new Facebook app.
This innovative service is powered by the complex integration of real-time route optimization and other technologies
with our delivery network. Two years after launching UPS My Choice, we now have nearly 7 million members.
• UPS Mobile, which includes the mobile website, m.ups.com, and apps for iPhone, iPad, Android and Kindle Fire
devices, is readily available for any customer at any time. Customers can track, ship, find UPS locations, manage UPS
My Choice shipments and receive shipment notifications with the convenience of their mobile devices.
• UPS OrderLink, which allows multiple-marketplace online auction sellers to ship their orders via ups.com. UPS
OrderLink provides simplified shipment processing, access to multiple payment options, including PayPal, and access
to order and shipment history.
• The UPS Developer Kit, which is comprised of multiple Application Programming Interfaces ("APIs"), helps
customers streamline and automate their internal business processes. The UPS Developer Kit APIs allow customers to
integrate a wide range of UPS functionality into their business systems and websites such as address validation,
shipment scheduling, selection of shipping service levels, tracking and much more.
• The UPS Billing Center, which is a secure location for customers to view, download, manage and pay their UPS
invoices, helps customers accelerate their billing and payment processes. Customers can assign privileges with
administrative controls, manage multiple accounts and create reports using a single simple interface.