UPS 2013 Annual Report Download - page 20

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8
Customs Brokerage
UPS is among the world’s largest customs brokers by both the number of shipments processed annually and by the
number of dedicated brokerage employees worldwide. We provide our customers with customs clearance, trade management
and international trade consulting services.
Logistics and Distribution
UPS Logistics offers the following:
• Distribution Services: UPS’s comprehensive distribution services are provided through a global network of
distribution centers that manage the flow of goods from receiving to storage and order processing to shipment. UPS
also provides many specialized services to streamline supply chains in the health care, high tech, retail and aerospace
industries. Together, these services allow companies to save time and money by minimizing their capital investment
and positioning products closer to their customers.
• Post Sales: Post Sales services support goods after they have been delivered or installed in the field. The four core
service offerings within Post Sales include: (1) Critical Parts Fulfillment; (2) Reverse Logistics; (3) Test, Repair, and
Refurbish; and (4) Network and Parts Planning. We leverage our global distribution network of over 950 field stocking
locations to ensure that the right type and quantity of our customers’ stock is in the right locations to meet the needs of
their end-customers. This service allows our customers to maximize service while reducing costs.
• UPS Mail Innovations: UPS Mail Innovations offers an efficient, cost-effective method for sending lightweight parcels
and flat mail to global addresses from the U.S. We pick up customers’ domestic and international mail, and then sort,
post, manifest and expedite the secured mail containers to the destination postal service for last-mile delivery.
UPS Freight
UPS Freight offers regional, inter-regional and long-haul less-than-truckload (“LTL”) services, as well as full truckload
services, in all 50 states, Canada, Puerto Rico, Guam, the U.S. Virgin Islands and Mexico. UPS Freight provides reliable LTL
service backed by a day-definite, on-time guarantee at no additional cost. Additionally, many user-friendly small package
technology offerings are available for freight. Applications such as UPS WorldShip, Billing Center, and Quantum View allow
customers to process and track LTL shipments, create electronic bills of lading and reconcile billing.
UPS Capital
UPS Capital offers a range of services, including export and import financing to help improve cash flow, risk mitigation
offerings to protect goods, as well as payment solutions that help speed the conversion cycle of payments.
Sustainability
UPS’s business and corporate responsibility strategies pursue a common interest to increase the vitality and
environmental sustainability of the global economy by aggregating the shipping activity of millions of businesses and
individuals worldwide into a single, highly efficient logistics network. This provides benefits to:
• UPS, by ensuring strong demand for our services.
• The economy, by making global supply chains more efficient and less expensive.
• The environment, by enabling our global customers to leverage UPS’s carbon efficiency and thereby reduce the
carbon intensity of their supply chains.
We pursue sustainable business practices worldwide through operational efficiency, fleet advances, facility engineering
projects, and conservation-enabling technology and service offerings. We help our customers to do the same.
In 2013, we conducted our second corporate materiality assessment. We once again worked with the non-profit
organization Business for Social Responsibility ("BSR") to evaluate significant sustainability issues (economic, environmental
and social), and ranked each issue by importance based on multiple stakeholder feedback. We then worked with BSR to update
our materiality matrix by mapping the issues on a grid with two axes: “Importance to Stakeholder” and “Influence on Business
Success”. The materiality matrix is used to aid in prioritizing our sustainability strategy.