UPS 2010 Annual Report Download - page 17

Our enhanced, data-driven package pick-up and delivery technology is the basis for new services introduced
in recent years. For example, UPS introduced a unique paperless invoice service for international small package
shippers that integrates order processing, shipment preparation and commercial invoice data and then transmits
that data to customs offices across the globe, eliminating the need for paper commercial invoices. Another
offering, UPS Returns®, is the first industry offering that facilitates international commerce for any size customer
by simplifying package returns to 98 countries or territories. Package recipients can obtain international return
labels and commercial invoices via e-mail, local post or from a UPS driver picking up the return package.
In 2010, UPS introduced UPS Smart Pickup®a new option for shippers who want the convenience of a
scheduled pickup but may not ship a package everyday. This is the latest in a series of UPS Decision GreenSM
offerings, this high-tech service alerts UPS drivers when a pickup needs to be made.
We provide our customers with easy access to UPS, with over 150,000 domestic and international access
points including: 40,000 branded drop-boxes, 1,000 UPS customer centers, 4,700 independently owned and
operated The UPS Store®and Mail Boxes Etc.®locations worldwide, 16,000 authorized shipping outlets and
commercial counters, and 88,400 UPS drivers who can accept packages given to them.
Supply Chain Services. Our freight forwarding and logistics businesses meet customers’ supply chain
needs through a comprehensive portfolio of services, including:
•Freight Forwarding: international air, full container load and less than container load ocean, rail and
ground freight for all size shipments utilizing UPS and other carriers, and multimodal transportation
network management.
•Logistics and Distribution: supply chain management, distribution center design, planning and
management, order fulfillment, inventory management, receiving and shipping, critical parts logistics,
returns management, reverse logistics and cross docking.
•Customs Brokerage: customs clearance, trade management and international trade consulting.
•Industry-specific Solutions: healthcare, retail, technology, automotive, industrial manufacturing and
government customers.
•UPS Capital®:short-term working capital, government guaranteed lending, global trade financing,
credit cards and export financing.
In 2008, UPS launched a new, simplified global portfolio for shipping air freight, with guaranteed
day-specific, door-to-door service as well as non-guaranteed service options.
Freight Services. UPS Freight provides LTL services through a network of owned and leased service
centers and carrier partnerships. UPS Freight also provides our customers with truckload and dedicated truckload
transportation solutions. Since expanding into the freight transport market, we have enhanced our value
proposition through improvements in technology, operations and the customer experience. Significant service
and reliability improvements for freight transportation enabled us to implement a no-fee, guaranteed delivery
service in early 2008 and we expanded it to Canadian deliveries later in the year. In 2009, UPS Freight began
offering door-to-door service to and from Mexico, complete with UPS customs brokerage capabilities and single
invoicing for all services between the United States, Canada, and Mexico. In 2010, UPS Freight continued the
acceleration of transit times when 150 U.S. and Canada lanes were improved. Over the last two years, we have
made a total of 1,100 lane improvements.
Technology
Technology is the backbone of everything we do at UPS. It is at the heart of customer access to our company.
•UPS.com processes over 26 million package tracking transactions daily. A growing number of those
tracking requests come from customers in countries that have wireless access to UPS tracking
information.
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