U-Haul 2016 Annual Report Download - page 9

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3
U-Haul has one of North America’s largest propane refilling networks, with over 1,100 locations
providing this convenient service. We employ trained, certified personnel to refill propane cylinders and
alternative fuel vehicles. Our network of propane dispensing locations is one of the largest automobile
alternative refueling networks in North America.
Our self-storage business was a natural outgrowth of our self-moving operations. Conveniently located
U-Haul self-storage rental facilities provide clean, dry and secure space for storage of household and
commercial goods. Storage units range in size from 6 square feet to over 1,000 square feet. As of March
31, 2016, we operate nearly 1,360 self-storage locations in North America, with over 536,000 rentable
rooms comprising 47.9 million square feet of rentable storage space. Our self-storage centers feature a
wide array of security measures, ranging from electronic property access control gates to individually
alarmed storage units. At many centers, we offer climate controlled storage rooms to protect temperature
sensitive goods such as video tapes, albums, photographs and precious wood furniture.
Another extension of our strategy to make “do-it-yourself” moving and storage easier is our U-Box®
program. A U-Box portable moving and storage unit is delivered to a location of our customer’s choosing
either by the customers themselves through the use of a U-Box trailer, with the assistance of a Moving
Helper or by Company personnel. Once the U-Box portable moving and storage unit is filled, it can be
stored at the customer’s location, or taken to one of our Company operated locations, a participating
independent dealer, or moved to a location of the customer’s choice.
Additionally, we offer moving and storage protection packages such as Safemove and Safetow. These
programs provide moving and towing customers with a damage waiver, cargo protection and medical and
life insurance coverage. Safestor provides protection for storage customers from loss on their goods in
storage. Safestor Mobile provides protection for customers stored belongings when using our U-Box
portable and moving storage units. For our customers who desire additional coverage over and above the
standard Safemove protection, we also offer our Safemove Plus product. This package provides the
rental customer with a layer of primary liability protection.
We believe that through our web site, uhaul.com, we have aggregated the largest network of
customers and independent businesses in the self-moving and self-storage industry. In particular, our
Moving Helper program connects “do-it-yourself” movers with thousands of independent service providers
across North America to assist our customers in packing, loading, unloading, cleaning, driving and
performing other services.
Through the U-Haul Storage Affiliate Program, independent storage businesses can join the world’s
largest self-storage reservation system. Self-storage customers making a reservation through uhaul.com
can access all of the U-Haul self-storage centers and all of our independent storage affiliate partners for
even greater convenience to meet their self-storage needs. For the independent storage operator, our
network gives them access to products and services allowing them to compete with larger operators more
cost effectively.
We own the registered trademarks or service marks “U-Haul®”, “AMERCO®”, “In-Town®”, “eMove®”,
“C.A.R.D.®”, “Safemove®”, “WebSelfStorage®”, “webselfstorage.com(SM)”, “uhaul.com®”, “Lowest
Decks(SM)”, “Gentle Ride Suspension(SM)”, “Mom’s Attic®”, “U-Box®”, “Moving Help®”, “Safestor®”, “U-
Haul Investors Club™”, “uhaulinvestorsclub.com(SM)”, “U-Note™”, among others, for use in connection
with the moving and storage business.
Description of Operating Segments
AMERCO’s three reportable segments are:
Moving and Storage, comprised of AMERCO, U-Haul, and Real Estate and the subsidiaries of U-
Haul and Real Estate,
Property and Casualty Insurance, comprised of Repwest and its subsidiaries and ARCOA, and
Life Insurance, comprised of Oxford and its subsidiaries.
Financial information for each of our operating segments is included in the Notes to Consolidated
Financial Statements as part of Item 8: Financial Statements and Supplementary Data of this Annual
Report on Form 10-K.