Time Warner Cable 2008 Annual Report Download - page 7

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Technology is complex, but
our customers don’t need
to know that. We strive to
make high-tech easy to use
and understand.
…We Are Time Warner Cable
VaLorie
Front Counter Supervisor
Toriano
Retail Sales Representative
Mauricio
Customer Service Representative
Bob
Senior Director of Sales
Kizzy
Support Group Supervisor
Time Warner Cable has a long history of innovation.
We were among the  rst companies to launch
many of the services consumers enjoy today. We’ve
led advancements in numerous technologies and
services, including On Demand, digital video recorders
and high-speed data. In fact, the company has
been recognized with three Emmy™ Awards for
outstanding achievement in technological
development. However, customers don’t care
about awards. They just want their services to
work. They tell us that how we deliver is just as
important as what we deliver. That’s why we focus
so intently on employee training and development.
And it’s why we’re continually providing customers
more ways to interact with us for sales and service.
Whether online, on the phone or in person,
we want to make it easier to do business with
Time Warner Cable.