PG&E 2007 Annual Report Download - page 13

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Please find page 13 of the 2007 PG&E annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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11
the work was complete. Now, we can resolve minor prob-
lems immediately, complete the job, and avoid the added
time and expense of a second visit. The fee for this optional
service covers parts, labor, and other program expenses.
It’s also easier for customers to get the information
they want when our crews are working to restore service
after storms or other service disruptions. Customers can
elect to receive phone updates on expected
restoration times and even sign up to
receive a morning wake-up call if an outage
threatens to run through the night.
One of the many benefi ts of our Smart-
MeterTM technology will be that customers
will be able to start and stop service faster,
as the meter’s two-way communication
capabilities will allow PG&E to make these
changes remotely.
Other examples of ways we are working to make it
easier for our customers include assisting callers in over
100 different languages at our call centers, as well as
offering Spanish and Chinese versions of pge.com.
We know we have a long way to go before we can say
that we are delighting every customer. But our customer
satisfaction ratings show we are gaining ground, and we
expect to continue doing so in 2008.
PG&E’s award-winning
website puts a full suite of
valuable tools and services
at customers’ fi ngertips,
including the ability to fi nd
and quantify potential energy
savings or better understand
their carbon footprint.