PG&E 2007 Annual Report Download - page 10
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Please find page 10 of the 2007 PG&E annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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8
EASY
Is it possible to love your gas and electric company?
Most utilities would think this is a crazy question. We
embraced it as a challenge and set a goal to delight
our customers. Customers today are busier and more
stretched than ever. We know that a smooth and satisfying
customer experience is one of the best ways for us to
provide them with real value. One of the places we are
starting is fi nding ways to make it easier to do business
with PG&E. Accordingly, at virtually every major touch
point with customers, we are asking how service can
be quicker, clearer, cheaper, cleaner, more convenient,
or — ideally — all of the above.