Comcast 2011 Annual Report Download - page 6

video customers to select, record and store programs on their set-top box and play them at whatever time is
convenient. Our DVR service also provides the ability to pause and rewind “live” television. We also offer
select programming in 3D format on the channels we distribute and On Demand to our HDTV customers who
have 3D capable TV sets.
Our video customers generally have the ability to view some of our On Demand content, browse program list-
ings, and schedule and manage DVR recordings online and through our mobile applications for smartphones
and tablets. In 2012, we began streaming certain live television programming online and through our mobile
applications in some of our markets.
High-Speed Internet Services
We offer a variety of high-speed Internet services with downstream speeds of up to 105 Mbps. These serv-
ices also include our Internet portal, XFINITY.com, which provides access to email, voice mail, an address
book, online storage, and online security features. Our customers also have the ability to access these serv-
ices, including managing their e-mail accounts, through our mobile applications using smartphones and
tablets.
Voice Services
We offer voice service plans, using an interconnected Voice over Internet Protocol (“VoIP”) technology, that
provide either usage-based or unlimited local and domestic long-distance calling, include the option for a
variety of international calling plans, voice mail, caller ID, call waiting and other features, including the ability
to access and manage voice mail and other account information online and through our mobile applications
using smartphones and tablets.
Business Services
We offer our cable services to small (up to 20 employees) and medium-sized (up to 500 employees) busi-
nesses (“business services”). In addition to the features provided to our residential customers, our services
for business customers also include a website hosting service, an interactive tool that allows customers to
share, coordinate and store documents online, a business directory listing and the option to add up to 24
phone lines.
Medium-sized business customers are also offered our Metro-Ethernet data service capable of connecting
multiple locations at speeds of up to 10 Gbps. We also provide cell backhaul services to cellular network
operators.
Advertising
As part of our programming license agreements with cable networks, we generally receive an allocation of
scheduled advertising time that we may sell to local, regional and national advertisers. In most cases, the
available advertising time is sold by our sales force. In some cases, we work with representation firms as an
extension of our sales force to sell a portion of the advertising time allocated to us. We also coordinate the
advertising sales efforts of other multichannel video providers in some markets, and in some markets we
operate advertising interconnects. In addition, we generate revenue from the sale of advertising on
XFINITY.com and our On Demand service. We have also begun to deploy and are further developing technol-
ogy to deliver interactive and targeted advertising.
Other Revenue Sources
We receive revenue related to franchise and other regulatory fees, our digital media center, commissions from
electronic retailing networks, and fees from other services. Our franchise and regulatory fees represent the
fees required to be paid to federal, state and local authorities that we pass through to our customers. Under
the terms of our franchise agreements, we are generally required to pay to the franchising authority an
amount based on our gross video revenue.
Comcast 2011 Annual Report on Form 10-K 4