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(b) Generally, a home or business receiving video programming from our distribution system counts as one video customer. In the case of
some multiple dwelling units (“MDUs”), we count video customers on an FCC equivalent basis by dividing total monthly revenue received
from a contract with an MDU by the standard monthly residential rate where the specific MDU is located.
(c) Penetration is calculated by dividing the number of customers by the number of homes and businesses passed. The number of custom-
ers includes our residential and business customers.
(d) Digital video customers include customers receiving digital signals through any means, including cable cards and digital transport adapt-
ers. Digital video penetration is calculated by dividing the number of digital video customers by total video customers.
Cable Services
We offer a variety of cable services over our cable distribution system to residential and business customers.
Subscription rates and related charges vary according to the services and features the customer receives and
the type of equipment they use, and customers typically pay us on a monthly basis. Residential customers
may generally discontinue service at any time, while business customers may only discontinue service in
accordance with the terms of their contracts, which typically have 1 to 3 year terms.
As of December 31, 2011, our cable systems served 22.3 million video customers, 18.1 million high-speed
Internet customers and 9.3 million voice customers and passed more than 52 million homes and businesses
in 39 states and the District of Columbia.
Video Services
We offer a broad variety of video services with access to hundreds of channels depending on the level of
service selected. Our levels of service typically range from a limited basic service with access to between 20
and 40 channels of video programming to a full digital service with access to over 300 channels. Our video
services generally include programming provided by national and local broadcast networks and by national
and regional cable networks, as well as governmental and public access programming. Our digital video serv-
ices generally include access to over 40 music channels, our On Demand service and an interactive,
on-screen program guide. We also offer packages that include extensive amounts of foreign-language pro-
gramming, and we offer other specialty tiers of programming with sports, family and international themes. We
tailor our video services offerings for each cable distribution system serving a particular geographic area
according to applicable local and federal regulatory requirements, programming preferences and demo-
graphics.
Our video customers may also subscribe to premium network programming. Premium networks include cable
networks such as HBO, Showtime, Starz and Cinemax, which generally offer, without commercial inter-
ruption, movies, original programming, live and taped sporting events, concerts and other special features.
Our On Demand service provides our digital video customers with more than 30,000 standard-definition and
high-definition programming choices. A substantial portion of our On Demand content is available to our digi-
tal video customers at no additional charge. Digital video customers subscribing to a premium network have
access to the premium network’s On Demand content without additional fees. Our On Demand service
includes fee-based selections that allow our video customers to order individual new release and library
movies and special-event programs, such as professional boxing, mixed martial arts, wrestling and concerts.
We plan to continue increasing the number of On Demand choices available, including high-definition pro-
gramming.
Our high-definition television (“HDTV”) service provides high-definition set top boxes for improved high-
resolution picture quality, improved audio quality and a wide-screen format for customers. Our HDTV service
includes a broad selection of high-definition programming choices, including most major broadcast networks,
leading national cable networks, premium networks and regional sports networks. In addition, our On
Demand service provides HDTV video customers with a selection of up to 6,000 high-definition programming
choices in select markets over the course of a month. Our digital video recorder (“DVR”) service allows digital
3Comcast 2011 Annual Report on Form 10-K