Xerox 2003 Annual Report Download - page 17

15
Smart
offerings:
Based on our leadership position with large enter-
prises and a solid $3 billion Managed Document
Service business, we provide consulting, imaging,
content management and outsourcing services
that help our customers reduce costs through
processes that deliver the right information, in the
right form, at the right time.
Personalized Communication Services:
To cut through the clutter of information overload,
more businesses are relying on Xerox systems
and services to create personalized documents
(like brochures, enrollment kits, catalogs) that are
printed on demand, when our customer needs
it with the individualized information that piques
their customers’ interest.
Product Lifecycle Services:
Products and services are more complex than
ever. And so are the documents that support
them. Xerox creates seamless workflow
processes that reduce the need to produce and
store large volumes, enhance the effectiveness
of documentation and drive faster product
delivery times.
Document, Content and Imaging Services:
People are more productive when the documents
they need are easy to find and easy to share.
Xerox helps streamline operations by converting
traditional, document-intensive business process-
es into searchable digital files. Xerox’s imaging
services include scanning, retrieving, archiving,
and hosting massive digital repositories – every-
thing from insurance forms and employment
applications to historical photos and blueprints.
Office and Production Services:
Xerox helps customers simplify work and improve
productivity by eliminating hidden costs in tech-
nology-laden infrastructures. We assess our cus-
tomers’ current operations from small businesses
to large commercial print shops, design new work
processes using existing equipment, and even
provide day-to-day management of document
systems, supplies and service.
Smart
business:
•People in offices produce 7.5 billion documents
a year. Industry analyst IDC estimates that exec-
utives spend 45 percent of their time working
with documents. And research indicates that
typical organizations spend between 5 and 15
percent of their revenue on documents. Xerox
is embracing this massive opportunity to re-
engineer often ignored work processes that are
costing companies time and money.
•In the $16 billion document services market,
Xerox holds the No. 1 worldwide market
position with large enterprises.
•Experts estimate that most corporations spend
between $5,000-$10,000 per employee per
year to support IT infrastructure. Xerox’s Office
Document Assessments identify, on average,
savings of about 30 percent for clients’ docu-
ment costs. Office Document Assessments –
a Six Sigma-based consulting tool – evaluate
a company’s entire document environment
to identify areas where operating costs can
be reduced, processes simplified and produc-
tivity improved.
The Xerox relationship has allowed us to launch
an even more powerful series of connected databases
and get even more connected to our customers –
the architects, engineers, contractors, and building
product manufacturers who rely on our information
around the clock to do their jobs more effectively.
Norbert Young, President, McGraw-Hill Construction