Time Warner Cable 2010 Annual Report Download - page 7

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In a simple and
easy way, 24/7…
Any Time. No two customers are alike. No two days are alike.
That’s why we have brought a new level of convenience and
control to our digital customers. On more and more channels,
a viewer who joins a show late can simply click the Start Over®
pop-up button to restart a program. If a customer misses a
program entirely, then Look Back® provides on-demand
access to shows on approximately 60 networks for up to
three days after airing. Both Start Over and Look Back use
our network-DVR technology. There is even a Primetime
On Demand channel that features hit shows from various
broadcast and cable networks’ primetime lineups, so our
customers can make any time their own prime time.
All these features and more are presented through easy-to-use
interfaces, supported by a large palette of customer care tools
and services. Representatives are now available by phone
and online through email, Twitter and other forms of social
media to support customer needs and concerns any time.
Laura
Warehouse Supervisor
2010 Annual Report 5
TWC_005_2010AR_BL02_NEW.indd 5 3/21/11 6:10 PM