Time Warner Cable 2010 Annual Report Download - page 16

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TWC-provided data card or any WiFi-enabled device with IntelliGo, a mobile hotspot device that TWC began offering its
mobile broadband subscribers during 2010, which provides wireless connectivity to up to five devices simultaneously.
TWC offers wireless mobile broadband services delivered over Clearwire Corporation’s (“Clearwire”) fourth-generation
(“4G”) WiMax network and Sprint Nextel Corporation’s (“Sprint”) third-generation (“3G”) CDMA network, with speeds
of up to 6 Mbps on Clearwire’s 4G WiMax network and up to 1.5 Mbps on Sprint’s 3G CDMA network. TWC is also an
equity investor in Clearwire, see “—Operating Partnerships, Joint Ventures and Significant Investments” below.
Voice Services
TWC’s residential Digital Phone service, Digital Home Phone, offers customers unlimited local, in-state and U.S.,
Canada and Puerto Rico calling and a number of calling features, including call waiting, caller ID and
Enhanced 911 (“E911”) services, for a fixed monthly fee. TWC also offers additional calling plans with a variety of
options that are designed to meet customers’ particular needs, including a local-only calling plan, an unlimited in-state
calling plan and an international calling plan. As of December 31, 2010, TWC served approximately 4.4 million
residential Digital Home Phone subscribers. During 2010, TWC launched a residential web portal, VoiceZone
TM
, in the
majority of its service areas, which allows Digital Home Phone subscribers who subscribe to voicemail service to use a
web portal to customize their Digital Home Phone features, access caller ID and listen to their voicemail on their computer
at no additional charge.
Commercial Services
TWC offers video, high-speed data, voice, networking and transport services to commercial customers marketed
under the Time Warner Cable Business Class@brand.
Video Services
TWC offers small- and medium-sized businesses a full range of video programming tiers and music services.
Packages are designed with a wide variety of options to meet the specific demands of a business environment, with access
to entertainment and news programming covering world events, local news, weather and financial markets. Video services
are provided to commercial subscribers at contractually established fees based on the tier of service. As of December 31,
2010, TWC served 165,000 commercial video subscribers.
High-speed Data, Networking and Transport Services
TWC offers commercial customers a variety of high-speed data, networking and transport services.
High-speed data service. TWC provides high-speed Internet access service to small businesses with speeds of up
to 15 Mbps downstream and up to 2 Mbps upstream and, in several of its service areas, up to 50 Mbps downstream and up
to 5 Mbps upstream with Wideband (“Shared Internet Access”). TWC also provides dedicated Internet access to small-
and medium-sized businesses through a fiber connection to the Internet (“Dedicated Internet Access”). The downstream
and upstream speeds for Dedicated Internet Access service are generally up to 10 Gbps. Customers may add to their
Shared Internet Access or Dedicated Internet Access certain additional services, including managed storage, web hosting
and personal and managed data security. In addition, TWC began offering its wireless mobile broadband Internet service,
Time Warner Cable Business Class Mobile, to commercial customers in certain of its service areas during 2010.
High-speed data services are provided to commercial subscribers at contractually established fees based on the
services received. As of December 31, 2010, TWC had 334,000 commercial high-speed data subscribers.
Commercial networking and transport services. TWC offers Metro Ethernet service that connects two or more
locations for commercial customers with geographically dispersed locations with speeds up to 10 Gbps. TWC’s Metro
Ethernet service can also extend the reach of the customer’s local area network or “LAN” within and between
metropolitan areas.
In addition, TWC offers cell tower backhaul services to wireless telephone providers, Internet service providers and
competitive carriers on a wholesale basis.
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