Blackberry 2013 Annual Report Download - page 95

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CRM
Customer Relationship Management. Customer relationship management is strategy for managing a company’s
interactions with customers and sales prospects. It involves using technology to organize, automate and synchronize
business processes—principally sales related activities, but also those for marketing, customer service, and technical
su
pp
ort.
Denial of
Service
Attac
k
An attack designed to flood a network with unnecessary traffic in order to prevent legitimate users of a system from
having access.
Digital
A way of processing information by storing it as binary numbers. A digital circuit is either on or off, and a digital
si
g
nal is either
p
resent or absent. Contrast with analo
g
.
EDG
E
See 3G Wireless.
EMS
Electronics Manufacturing Services. Is a term used for companies that design, test, manufacture, distribute, and
provide return/repair services for electronic components and assemblies for original equipment manufacturers
(OEMs).
Firewall
A technological barrier designed to prevent unauthorized or unwanted communications between sections of a
com
p
uter network.
Firmware
Computer programming instructions that are stored in a read-only memory unit, including flash, ROM, PROM,
EPROM and EEPROM, rather than bein
g
im
p
lemented throu
g
h software.
GPRS
General Packet Radio Service. An enhancement to the GSM (see below) mobile communications system that supports
data packets. GPRS enables continuous flows of IP data packets over the system for such applications as Web
browsing and data access. GPRS differs from GSM’s short messaging service, which is limited to messages of 160
b
y
tes in len
g
th.
GPS Global Positionin
g
S
y
stem.
GSM
Global System for Mobile Communications. A digital cellular phone technology based on TDMA that is the
predominant system in Europe, but is also used around the world. Operating in the 900MHz and 1.8GHz bands in
Europe and the 1.9GHz PCS band in the U.S., GSM defines the entire cellular system, not just the air interface (i.e.
TDMA, CDMA). GSM phones use a Subscriber Identity Module (SIM) smart card that contains user account
information.
HDI Hi
g
h Densit
y
Interconnect. A measure of the avera
g
e amount of circuitr
y
p
acka
g
e in a
g
iven area of assembl
y
.
HSPA
High-Speed Packet Access. A family of radio interface standards that will improve the speed and accuracy of traffic
over cellular networks. HSPA builds on the existing WCDMA technology that has already been deployed to allow
carriers to offer better s
p
eeds and lar
g
er bandwidth intensive services like streamin
g
audio and video.
Hybrid PBXs
Hybrid PBXs support both traditional Time Division Multiplexed (TDM) phones to VoIP, easing the transition from
TDM to VoIP.
iDEN
Integrated Digital Enhanced Network. A wireless communications technology from Motorola that provides support
for voice, data, short messages (SMS) and dispatch radio (two-way radio) in one phone. Operating in the 800MHz and
1.5GHz bands and based on TDMA, iDEN