Western Union 2011 Annual Report Download - page 65
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Consumer-to-Consumer Segment
The following table sets forth our consumer-to-consumer segment results of operations for the years ended
December 31, 2011, 2010 and 2009.
Years Ended December 31,
% Change
2011
vs. 2010
2010
vs. 2009(dollars and transactions in millions) 2011 2010 2009
Revenues:
Transaction fees ..................... $ 3,580.2 $ 3,434.3 $ 3,373.5 4% 2%
Foreign exchange revenues ............. 983.1 905.8 877.1 9% 3%
Other revenues ...................... 45.1 43.3 50.1 4% (14)%
Total revenues ......................... $ 4,608.4 $ 4,383.4 $ 4,300.7 5% 2%
Operating income ...................... $ 1,316.0 $ 1,243.3 $ 1,175.5 6% 6%
Operating income margin ................ 29% 28% 27%
Key indicator:
Consumer-to-consumer transactions ........ 225.8 213.7 196.1 6% 9%
The table below sets forth transaction and revenue growth rates by region for the years ended December 31,
2011 and 2010.
Years Ended December 31,
2011 2010
Consumer-to-consumer transaction growth (a):
EMEASA ......................................................... 4% 5%
Americas ......................................................... 6% 11%
APAC ............................................................ 9% 14%
Consumer-to-consumer revenue growth (a):
EMEASA ......................................................... 4% 0%
Americas ......................................................... 5% 2%
APAC ............................................................ 11% 13%
(a) In determining the revenue and transaction growth rates under the regional view in the above table, the
geographic split is determined based upon the region where the money transfer is initiated and the region
where the money transfer is paid. For transactions originated and paid in different regions, we split the
transaction count and revenue between the two regions, with each region receiving 50%. For money
transfers initiated and paid in the same region, 100% of the revenue and transactions are attributed to that
region.
When referring to revenue and transaction growth rates for individual countries in the following discussion, all
transactions to, from and within those countries, and 100% of the revenue associated with each transaction to,
from and within those countries are included. The countries of India and China combined represented
approximately 8%, 7% and 7% of our consolidated revenues during the years ended December 31, 2011, 2010
and 2009, respectively. No individual country, other than the United States, represented more than approximately
6% of our consolidated revenue for each of the years ended December 31, 2011, 2010 and 2009.
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