Western Union 2011 Annual Report Download - page 6

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Strategic Focus
Global Consumer
Financial Services
Our Service Offerings
•฀฀Consumer-to-consumer฀money฀
transfers
•฀฀Consumer฀bill฀payments
Our Priorities
•฀฀Transition฀to฀customer-centric฀
organization
•฀฀Increase฀loyalty,฀add฀new฀
customers
•฀฀Accelerate฀network฀expansion
Ventures
Our Service Offerings
•฀฀Electronic฀money฀transfers฀
(westernunion.com,฀mobile)
•฀฀Prepaid/stored฀value
Our Priorities
•฀฀Build฀world-class฀digital฀business
•฀฀Invest฀in฀people,฀technology฀to฀
enhance฀the฀customer฀experience
•฀฀Grow฀westernunion.com
•฀฀Develop฀new฀products,฀services
Business
Solutions
Our Service Offerings
•฀฀Cross-border฀business฀payments฀
for small and medium sized
enterprises
Our Priorities
•฀฀Integrate฀Travelex฀Global฀Business฀
Payments
•฀฀Expand฀sales฀resources,
vertical and online partners
•฀฀Grow,฀increase฀market฀share
MOVING
MONEY
FOR
BETTER
4