Time Warner Cable 2012 Annual Report Download - page 5
Download and view the complete annual report
Please find page 5 of the 2012 Time Warner Cable annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
11 -
12 -
13 -
14 -
15 -
16 -
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
 |
 |
^ We passed the halfway mark to connecting a million young
minds to the wonders of science, technology, engineering and
math (STEM) through our Connect a Million Minds® initiative. I could
not be more proud of the work we are doing to advance the STEM
ields for our industry and the country.
Focus for 2013
We enter 2013 with a strong and steady business, but also with the realization that we need to continually
step up our game to meet the challenges of a world in which technology changes faster each year and our
competitors grow more adept. In 2013, we are focused on ive areas for driving long-term, proitable growth.
Residential Services: Focus on improvements in packaging, customer retention and the overall customer
experience—including product enhancements and better customer service.
Business Services: Increase our share with small businesses; continue to move “up market” to serve
mid-sized businesses; and expand our presence in the growing carrier space—including through cell tower
backhaul. To do this, we will continue to invest in expanding our sales force, connecting more buildings and
towers to our network and enhancing our product portfolio.
Operational Eectiveness: Drive continuous improvement, with initiatives in areas such as ield operations,
call centers and dispatch to reduce unnecessary work, reduce waste and drive standard best practices
companywide—all while improving the quality of our customers’ experience.
Investments in Our Future: Bring more content to more devices—anytime, anywhere; more
than double our WiFi network; and launch our next-generation home security, monitoring,
automation and control platform system-wide in 2013, up from approximately 25% of our
footprint at year-end 2012.
Disciplined Financial Management: Actively manage our balance sheet, and drive long-term
shareholder value through rigorous and disciplined investment decisions that lead to
consistently strong cash low generation. Continue to return excess capital to shareholders
through both dividends and share repurchases.
I applaud the strong resolve of our more than 51,000 Time Warner Cable employees to help our customers
“enjoy better” all of the things that they are passionate about—and to deliver on that brand promise ethically,
transparently and with a irm commitment to the mission and values that we strive to uphold every day. I am
incredibly proud to note that, each year, our company earns recognition from a variety of organizations, both
for our people and as one of the top places to work.
We remain conident in the long-term prospects for our business. On behalf of everyone at Time Warner Cable,
thank you for entrusting us with the management of your company.
Sincerely,
Glenn A. Britt
Chairman and Chief Executive Oicer
March 2013