Time Warner Cable 2012 Annual Report Download - page 15

Download and view the complete annual report

Please find page 15 of the 2012 Time Warner Cable annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 154

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154

Data Services
TWC offers business customers a variety of data services, including Internet access, network services and wholesale
transport services.
Internet access. TWC provides asymmetrical broadband Internet access to small businesses with downstream speeds up
to 15 Mbps. In addition, TWC offers asymmetrical wideband Internet access with downstream speeds up to 50 Mbps in most
service areas and, in 2013, will begin to offer even faster service tiers with downstream speeds up to 75 Mbps and 100 Mbps
in a few cities. TWC also provides dedicated Internet access to businesses over its fiber network, offering symmetrical
speeds up to 10 Gigabits per second (“Gbps”).
Network services. TWC offers Ethernet-based network services that enable businesses to interconnect their
geographically dispersed locations and local area networks (“LANs”) in a private network, with speeds up to 10 Gbps.
Wholesale transport services. TWC offers wholesale transport services to wireless telephone providers for cell tower
backhaul and to other service providers to connect customers that their own networks do not reach.
As of December 31, 2012, TWC served 460,000 business high-speed data services subscribers.
Video Services
TWC offers business customers a wide spectrum of video services, including a full range of video programming tiers
and music services targeting businesses of different sizes and across key industries, such as hospitality, healthcare and
education. As of December 31, 2012, TWC served 188,000 business video subscribers.
Voice Services
TWC offers business customers voice services that include both multi-line phone service and primary rate interface
(“PRI”) trunk services.
Multi-line phone. TWC’s multi-line business voice service, Business Class Phone, offers business customers a range of
calling plan options along with key business features, such as call hunting, extensive call forwarding options, call restrictions
and call transfer. TWC also provides a web-based customer portal, VoiceManager, which allows voice customers to
customize and manage the associated service features.
PRI trunks. TWC’s PRI trunk service, Business Class PRI, offers medium-sized and enterprise business customers a
range of trunk packages with up to twenty-three simultaneous voice calls on each two-way trunk line and a set of voice usage
plans. The VoiceManager customer portal is also provided to enable PRI customers to customize and manage the associated
service features.
As of December 31, 2012, TWC served 224,000 business voice subscribers.
Managed and Outsourced IT Solutions and Cloud Services
TWC offers its data customers a number of managed and cloud services, including managed network security, static
Internet Protocol (“IP”) addressing, domain name registration, online backup, hosted Microsoft Exchange and SharePoint
and web hosting. TWC also provides a range of customized cloud, managed hosting, managed application and messaging
solutions along with other related IT solutions and professional services for medium-sized and enterprise customers across a
variety of industries.
Advertising
TWC earns revenue by selling video and online advertising inventory to local, regional and national customers. Under
its video programming agreements, TWC typically receives an allocation of scheduled advertising time, generally two or
three minutes per hour, into which its systems can insert commercials. TWC sells this inventory to advertisers, retaining a
portion of it to promote its own products and services. TWC also sells the video and online advertising inventory of its
owned and operated local news, sports and lifestyle channels, such as NY1 News, a 24-hour news channel focused on the
New York metropolitan area, and its RR.com portal to local and regional advertisers. During the fourth quarter of 2012,
5