Time Warner Cable 2012 Annual Report Download - page 14

access to content and media from local, national and international providers and topic-specific channels, including
entertainment, dating, games, news, sports, travel, music, movie listings, shopping, ticketing and coupon sites.
To enhance its traditional high-speed data service offerings, TWC has deployed WiFi access points, TWC WiFi
Hotspots, in high-traffic locations across Los Angeles as well as in several locations in New York City, Charlotte and Kansas
City. The TWC WiFi Hotspots are available to TWC’s Standard, Turbo, Extreme and Ultimate tier subscribers for no
additional charge. TWC’s Basic, Lite and Essentials Internet subscribers, as well as non-TWC high-speed data subscribers,
may access the TWC WiFi Hotspots for a fee. TWC expects to continue to deploy additional TWC WiFi Hotspots during
2013. In addition, during 2012, TWC entered into an agreement with Bright House, Cablevision Systems Corporation
(“Cablevision”), Comcast and Cox Communications, Inc. (“Cox”) to offer each other’s high-speed data subscribers free
access to their respective WiFi networks, with the shared network referred to as “CableWiFi.” Access to the shared
CableWiFi network will continue to be rolled out during 2013.
Voice Services
TWC’s residential voice services offer customers unlimited local and long-distance calling throughout the U.S. and to
Canada and Puerto Rico, together with a variety of calling features, including call waiting, call forwarding, distinctive ring
and caller ID on the customer’s telephone, computer or television, generally for a fixed monthly fee. TWC also offers a
number of plan options that are designed to meet customers’ particular needs, including local-only, unlimited in-state and
international calling plans, such as the Global Penny Phone Plan, which enables customers to call over 40 countries for only
a penny per minute, and the International OnePrice Plan. As of December 31, 2012, TWC served approximately 5.0 million
residential voice subscribers. TWC also provides a free web portal, VoiceZone, which allows voice subscribers to customize
their service features, set up caller ID on PC and block unwanted calls. Customers with TWC’s voicemail service may also
use VoiceZone to listen to, download and email their messages at no additional charge.
During 2013, TWC intends to deploy a discounted voice service to qualifying low-income customers through
participation in the Federal Universal Service Fund’s (“USF”) Lifeline program, which will provide government subsidized
discounts to eligible customers.
IntelligentHome
During 2012, TWC launched IntelligentHome, a next-generation home automation and monitoring service, in several of
its operating areas. TWC’s broadband cable system connects the customer’s in-home system to TWC’s technologically-
advanced emergency response center with cellular backup support. In addition to providing traditional security and fire
monitoring, the service allows customers to remotely arm or disarm their security system, monitor their home via indoor and
outdoor cameras and remotely operate key home functions, including setting and controlling lights, thermostats and
appliances. TWC plans to launch IntelligentHome in its remaining operating areas during 2013.
Verizon Wireless
During the second quarter of 2012, TWC and Verizon Wireless began selling each other’s products and services in a
number of cities under agency agreements entered into by TWC, Comcast, Bright House and Verizon Wireless that allow the
cable companies to sell Verizon Wireless-branded wireless service, and Verizon Wireless to sell each cable company’s
services. Subject to certain conditions, the cable companies have the option to offer wireless service under their own brands
utilizing Verizon Wireless’ network, although the Company currently has no plans to offer such service. In addition, the
cable companies and Verizon Wireless have formed an innovation technology joint venture to better integrate wireless and
wireline services. These activities are subject to the requirements contained in the August 16, 2012 consent decree executed
with the Department of Justice in connection with the SpectrumCo transaction, which limits where Verizon Wireless can sell
TWC’s services as well as TWC’s ability to enter into agreements with Verizon under certain circumstances. The consent
decree is pending the approval of the United States District Court for the District of Columbia.
Business Services
TWC offers data, video and voice services, managed and outsourced IT solutions and cloud services to businesses.
TWC provides these services to both retail and wholesale customers. Retail customers range from small businesses with a
single location to medium-sized and enterprise businesses with multiple locations. Wholesale customers are primarily other
service providers, such as telecommunications companies and network and managed services resellers.
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