Time Warner Cable 2011 Annual Report Download - page 12

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High-speed Data Services
TWC’s high-speed data services provide residential services customers with a fast, always-on connection to the Internet.
Residential high-speed data subscribers generally pay a fixed monthly fee based on the level of service received. As of
December 31, 2011, TWC served approximately 10.0 million residential high-speed data subscribers.
TWC offers multiple tiers of high-speed data service providing various service speeds and other attributes tailored to
meet the different needs of its subscribers. Utilizing DOCSIS 3.0 technology, TWC offers Wideband and Extreme to
subscribers in the majority of its service areas. Wideband, TWC’s highest speed tier, offers subscribers speeds of up to
50 megabits per second or “Mbps” downstream and up to 5 Mbps upstream. TWC also offers Turbo, Standard, Basic and
Lite tiers in all of its service areas. Turbo offers subscribers speeds of up to 20 Mbps downstream and up to 2 Mbps
upstream. In the majority of its service areas, TWC provides Turbo and Standard subscribers with PowerBoost at no
additional charge, which allows users to initiate brief download speed bursts when TWC’s network capacity permits.
TWC’s residential high-speed data service provides communication tools and personalized services, including email, PC
security, parental controls and online radio, without any additional charge. The Roadrunner.com portal provides access to
content and media from local, national and international providers and topic-specific channels, including entertainment,
dating, games, news, sports, travel, music, movie listings, shopping, ticketing and coupon sites.
In addition to TWC’s high-speed data service, most of TWC’s cable systems offer the Earthlink high-speed data service.
To enhance its traditional high-speed data service offerings, TWC began deploying WiFi access points in high-traffic
locations across Los Angeles during 2011. The WiFi network is available to TWC high-speed data subscribers for no
additional charge and to non-TWC high-speed data subscribers for a fee. In the New York metropolitan area, each of TWC,
Cablevision Systems Corporation (“Cablevision”) and Comcast has deployed WiFi access points to some degree and each
offers free access to the other’s high-speed data subscribers. TWC expects to deploy additional WiFi access points in Los
Angeles and the New York metropolitan area as well as in other cities during 2012.
TWC also expects to begin offering wireless mobile broadband services provided by Verizon Wireless during the first
half of 2012. See “—Recent Developments” above for additional information.
Voice Services
TWC’s residential voice service, Digital Home Phone, offers residential services customers unlimited local and long
distance calling throughout the U.S., Canada and Puerto Rico, together with a variety of calling features, including call
waiting, call forwarding, caller ID and distinctive ring, for a fixed monthly fee. TWC also offers a number of plan options
that are designed to meet customers’ particular needs, including local-only, unlimited in-state and international calling plans.
As of December 31, 2011, TWC served approximately 4.5 million residential voice subscribers. TWC also provides a free
web portal, VoiceZoneTM, which allows voice subscribers to customize their service features, set up caller ID on PC and
block unwanted calls. Customers taking TWC’s voicemail service may also use VoiceZone to listen to, download and email
their messages at no additional charge.
Business Services
TWC offers high-speed data, networking and transport, voice and video services to businesses marketed under the Time
Warner Cable Business Class®brand. With its acquisition of NaviSite on April 21, 2011, TWC also offers a range of
managed and outsourced IT solutions and cloud services.
High-speed Data, Networking and Transport Services
TWC offers business services customers a variety of high-speed data, networking and transport services.
High-speed data service. TWC provides shared high-speed Internet access service to small businesses with speeds of
up to 15 Mbps downstream and up to 2 Mbps upstream and, in several of its service areas, up to 50 Mbps downstream and up
to 5 Mbps upstream with Wideband (“Shared Internet Access”). TWC also provides even faster speeds through its
“dedicated” high-speed Internet access to various-sized businesses through a fiber connection to the Internet (“Dedicated
Internet Access”). The downstream and upstream speeds for Dedicated Internet Access are generally up to 10 Gigabits per
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