Time Warner Cable 2009 Annual Report Download - page 6

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Letter To Stockholders,
Employees and Communities continued
enhancing and promoting our products
this year will include:
• Adding more HD channels, putting in
place capabilities to accommodate
as many as 200 HD channels
• Expanding Start Over further and
beginning to widely deploy Look Back,
which extends the availability window
of shows to 72 hours after they air
• Launching our multi-room DVR product
• More effectively communicating to
customers the capabilities and value of
our services, including the thousands of
movies and other entertainment pro-
gramming they can view On Demand
• Building on the momentum in our
wireless and broadband services,
making Road Runner Mobile and
Wideband available to more customers
in more areas
• Offering advanced advertising
options to business customers,
focusing on interactivity
Our Mission
As we approach the opportunities and
challenges of the year ahead, the 47,000
employees of Time Warner Cable are
clear about who we are as a company
and what we deliver to our customers.
Who we are is at the heart of our mission
statement, which we formalized and
introduced within the company in 2009:
We connect people and businesses with
information, entertainment and each
other. We give customers control in ways
that are simple and easy.
I’m proud of our employees’ work to make
our mission more than just words. In 2009,
they began implementing numerous
changes, new ideas and product
enhancements to bring the mission to life.
An intense focus on giving our customers
more control in ways that are simple and
easy will guide us throughout 2010.
It will be a busy year, one in which
we see far more opportunities than
challenges on the horizon. And with
our commitment to consistency,
excellent products and customer
service, and a strong balance sheet,
we’re optimistic about the remainder
of the year ahead and beyond.
Thank you for your continuing support.
Sincerely,
Glenn A. Britt
Chairman, President and
Chief Executive Officer
April 2010
4 TIME WARNER CABLE 2009 ANNUAL REPORT
I’m proud of our employees’ work to make our mission
more than just words.