Time Warner Cable 2009 Annual Report Download - page 15

extends the window for viewing a program to 72 hours after it has aired, and Quick Clips
TM
, which allows customers to view short-form
content tied to the broadcast station or cable network then being watched.
High-speed Data Services
TWC offered residential high-speed data services to nearly all of its homes passed as of December 31, 2009. TWC’s high-speed data
services provide customers with a fast, always-on connection to the Internet. High-speed data subscribers connect to TWC’s cable
systems using a cable modem, which TWC provides at no charge or which subscribers can purchase on their own. Subscribers pay a fixed
monthly fee based on the level of service received. As of December 31, 2009, TWC served approximately 9.0 million residential
high-speed data subscribers.
Road Runner High-Speed Online
TM
. TWC offers four tiers of Road Runner High-Speed Online service in all of its systems:
Turbo
TM
, Standard, Basic and Lite. Each tier offers a different speed at a different monthly fee. Turbo generally offers subscribers speeds
of up to 20 Mbps downstream and 2 Mbps upstream. In addition, in the majority of its systems, TWC provides Turbo and Standard
subscribers with Powerboost
TM
at no additional charge, which allows users to initiate brief download speed bursts when TWC’s network
capacity permits. During 2009, TWC deployed a new “Wideband” service in New York City, and expects to continue to selectively
deploy Wideband in its service areas during 2010. Wideband generally offers subscribers speeds of up to 50 Mbps downstream and
5 Mbps upstream.
TWC’s Road Runner High-Speed Online service provides communication tools and personalized services, including e-mail, PC
security, parental controls and online radio, without any additional charge. The Roadrunner.com portal provides access to content and
media from local, national and international providers and topic-specific channels, including entertainment, dating, games, news, sports,
travel, music, movie listings, shopping, ticketing and coupon sites.
In addition to Road Runner High-Speed Online, most of TWC’s cable systems provide their high-speed data subscribers with access
to the services of certain other on-line providers, including Earthlink.
Road Runner Mobile
TM
. During the fourth quarter of 2009, TWC launched Road Runner Mobile, a wireless mobile broadband
service, in several cities. Road Runner Mobile provides customers with wireless broadband Internet access on their computers via a
TWC-provided data card. TWC offers service delivered over Clearwire Corporation’s (“Clearwire”) fourth-generation (“4G”) WiMax
network and Sprint Corporation’s (“Sprint”) third-generation (“3G”) CDMA network. In 2010, TWC expects to continue to roll out Road
Runner Mobile in additional cities. TWC is also an equity investor in Clearwire, see “—Operating Partnerships, Joint Ventures and
Significant Investments” below.
Voice Services
TWC offered its Digital Phone service to nearly all of its homes passed as of December 31, 2009. Most Digital Phone customers
receive unlimited local, in-state and U.S., Canada and Puerto Rico calling and a number of calling features, including call waiting, caller
ID and Enhanced 911 (“E911”) services, for a fixed monthly fee. TWC also offers additional calling plans with a variety of options that
are designed to meet customers’ particular needs, including a local-only calling plan, an unlimited in-state calling plan and an
international calling plan. As of December 31, 2009, TWC served approximately 4.2 million residential Digital Phone subscribers. In
2010, TWC expects to launch a residential web portal, which will allow Digital Phone subscribers to use the Internet to customize their
Digital Phone features and listen to their voicemail.
Commercial Services
TWC offers video, high-speed data, voice, networking and transport services to commercial customers marketed under the Time
Warner Cable Business Class brand.
Video Services
TWC offers small- and medium-sized businesses a full range of video programming tiers and music services. Packages are designed
with a wide variety of options to meet the specific demands of a business environment, with access to entertainment and news
programming covering world events, local news, weather and financial markets. Commercial subscribers are charged a fixed rate based
on their tier of service. As of December 31, 2009, TWC served 160,000 commercial video subscribers.
High-speed Data, Networking and Transport Services
TWC offers commercial customers a variety of high-speed data, networking and transport services.
High-speed data service. TWC provides high-speed data service to small businesses with speeds of up to 15 Mbps downstream
and up to 2 Mbps upstream and, in New York City, up to 50 Mbps downstream and up to 5 Mbps upstream with Wideband (“Shared
Internet Access”). TWC also provides dedicated access to small- and medium-sized businesses through a fiber connection to the Internet
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