Sara Lee 2009 Annual Report Download - page 12

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10 Sara Lee Corporation
Operational excellence,now.
It’s simplifying complexity. It’s pursuing productivity.
Operational excellence is an ongoing, relentless focus
across Sara Lee, and it’s contributing to success in
every one of our categories, right now.
In essence, the operational side of our business
is a combination of people, processes and products.
When you get it right – achieve the highest quality at
the lowest cost – operational excellence contributes
tremendously to profits.
At Sara Lee, we are focused on getting it right. To do
that, we have trained thousands of people in continuous
improvement skills, dissecting day-to-day business
processes and putting them back together in the most
efficient way. We have stopped doing things that don’t
add value to our business and increased the amount of
time, money and effort we spend on activities – such
as innovation and procurement – that do.
We call it continuous improvement for a reason. We
will never consider our job finished – we are constantly
going after the next dollar we can save, while always
looking for new and better ways to improve our output.