Pitney Bowes 2009 Annual Report Download - page 7

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5
We enlist our entire employee population in the search for
new ideas, complementing the technical expertise of our
scientists and engineers with a broader perspective. We
use a range of social-networking platforms to facilitate this
process. One of the most effective is IdeaNet, our in-house
social-networking forum where employees collaborate
on ways to create new revenue, improve profitability and add new value for customers. So far,
more than 500 ideas submitted through IdeaNet have been adopted, ranging from process
improvements to new products and services now in development.
We have also brought our customers into the circle of innovation. We recently opened our first
Customer Innovation Center, anchored by our new IntelliJet printing system. We invite customers
to load their own applications and experiment with the system. We are confident they will spark
ideas that further enrich the product.
We are also delivering customer value by teaming with companies that are leaders in their
own right. Our work with HP, a brand recognized around the world for its print and information
technology, is a prime example. So is our integration of document imaging technology from
Kodak into a new imaging-and-workflow solution to help companies reduce paper volumes and
improve productivity. We have also taken collaboration beyond product development. A new
distribution agreement with Digital China will bring our mailing solutions and software systems
to small and midsize businesses through more than 5,000 resellers and systems integrators in
600 Chinese cities, and we have signed similar agreements with distributors in Japan and India.
Staying true to our values
I am proud of the energy and collaborative spirit our people showed throughout the year as
we pushed hard through one of the worst recessions of modern times. In an environment that
tested the mettle of organizations everywhere, we proved our resilience while living up to the
values that have earned us recognition as one of the World’s Most Ethical Companies in three
consecutive surveys by the Ethisphere Institute.
These qualities are also vital to our continuing transformation. With each new step, we are
doing more than ever to help customers grow and prosper in this multichannel world. At the
same time, we are staying true to the values that have brought us this far and enabled two
million customers around the world to depend on us every day.
Murray D. Martin
Chairman, President and
Chief Executive Officer
“We are becoming
more entrepreneurial
in our pursuit
of new business
opportunities.”