PG&E 2009 Annual Report Download - page 9

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Even so, our confidence in PG&E’s vision, values, and
strategy remains firm. We know the road ahead will hold
challenges. But we also know that PG&E is well suited to
succeed in this environment.
Our plans for additional investment in California’s
energy future are compelling and in harmony with the
priorities of our customers and the state’s leaders.
Our successful efforts to help customers last year are
continuing in 2010, including efforts to ease rate pressures
and ensure affordable service.
Our determination to keep raising the bar on safety and
reliability is unyielding.
Our engagement with our communities remains high.
Our commitment to working constructively with
regulators to produce win-win solutions for customers is as
strong as ever.
Our leadership on clean energy and efficiency promises
to enable us to capture more new opportunities in this area.
Above all, our people are among the most talented,
dedicated, and innovative in the industry.
As a result, we look to the future with great optimism.
Earlier this year, in fact, we reaffirmed our commitment to
become the nation’s leading utility—and we set a goal to do
so by 2014. We are defining this objective now more
clearly than we ever have before, with high bars set for
customer satisfaction, employee engagement,
environmental leadership, and shareholder return.
The many accomplishments of 2009 and the past five
years give us a platform that now puts these goals within
striking distance. You have our team’s pledge that we will
work relentlessly toward this vision in 2010 and over the
next several years. We look forward to sharing our progress
with all of our stakeholders.
Sincerely,
Peter A. Darbee
Chairman of the Board, Chief Executive Officer,
and President of PG&E Corporation
March 15, 2010
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