ADT 2012 Annual Report Download - page 34

ADT Values: What Matters Most at ADT
Trust: We earn trust everyday and never take it for granted.
• We never forget that we help save lives for a living
• We’re proud that people count on us and our integrity is assumed
• We follow through on our commitments
• We don’t make promises we can’t keep to each other, our customers, our partners, or our communities
• We consistently create positive experiences in all our relationships and act in ways we can all admire
Collaboration: Together we do great things.
• Across every function, we’re passionate and proud about the work we do
• We ask questions, actively listen, and incorporate feedback
• We depend on each other to bring our best selves and our best ideas
• We can be counted on
• We succeed when individual performance strengthens collective performance
• We respect and value our teammates’ opinions
• We build strong relationships with the people we work with
• We help foster an open and inclusive environment
• We are considered to be the “partner of choice”
Service: We deliver excellent service in every experience.
• We get it right the first time
• We treat our customers the way we would treat family
• We always look for ways to improve our customers’ experience
• We strive to exceed expectations in every interaction
• We give back to the communities where we live and work
• We have pride in our partnership with first responders
• We deliver value to investors by growing the business
• We treat our colleagues with respect and care
Innovation: We think ahead to stay ahead.
• We are always looking for better ways of doing things
• We pioneer new technologies to differentiate ourselves and advance our industry leadership position
• We learn from both our successes and our failures
• We need to be nimble and agile so we can be proactive and seize opportunities
• We celebrate our successes and challenge ourselves to move to new heights of achievement
• We promote new ideas and encourage creativity
• We are willing to let go of old habits and test new ideas
ADT Culture of Responsibility and Code of Conduct
ADT’s corporate culture is built on the premise that the Company seeks to draw the best from its employees,
and that every employee, without exception, is responsible for the conduct and success of the enterprise. This
includes full, accurate, candid, and timely disclosure of information, and compliance with all laws and regulatory
standards. Employee responsibilities are elaborated in our Code of Conduct. The Board of Directors is
responsible for setting the ethical tenor for management and the Company. That ethical tenor works on the
expectation that employees understand where the lines are that they should not cross and stay widely clear of
those lines. The Code of Conduct is reviewed periodically by all directors, executive officers, managers and
employees, and they affirm in writing that they understand it and are fully in compliance with it. All senior
executives, including the Chief Executive Officer, are evaluated and compensated in part on proactively
promoting integrity and compliance.
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