Xerox 2005 Annual Report Download - page 19

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“I’m continually encouraged and gratified at the number
of insights and positive experiences that our clients have
many weeks, even months, after attending our seminars.
“ My job is particularly enriching since morethan anyone,
I’m responsible for getting people to our seminars in the
first place. We need to convince them that spending a
weekend with us for something that, at first, they only
vaguely understand is worth their effort, time and money.
“ Challenging to be sure, but gratifying. As close to 100%
customer satisfaction as I’ve ever seen. It’s a great feeling
to promote a product that I believe in so strongly and that
actually changes the world for the better.”