Xerox 2005 Annual Report Download - page 16

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“350 locations, 54 countries,
one solution.”
Xerox team
from left to right:
Kent Purvis
Katherine Agbe
Tom Marler
Susan Loberg
Think global, execute local. That became our charge
when Dow tapped Xerox to streamline its copy, print,
scan and fax capabilities at all of its locations worldwide.
We learned pretty quickly that Dow does nothing by
halves. When it makes improvements, it does so globally.
The direction seemed straightforward enough: Make
sure that uniform, cost-effective document-management
functionality is a defined distance from the users who
need it. And make sure they’re fully satisfied!
Thank goodness Xerox, like Dow, lives by Lean
Six Sigma, a data-driven method for removing costs
and improving processes. It resulted in the exact
number of correct assets in every location at the
lowest possible cost.