XM Radio 2009 Annual Report Download - page 113

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For the years ended December 31, 2008 and 2007, Customer service and billing expenses, as adjusted, per
average subscriber was $1.11 and $1.18, respectively. The decline was primarily due to efficiencies across a larger
subscriber base.
Adjusted Income (Loss) from Operations. For the years ended December 31, 2009 and 2008, our adjusted
income (loss) from operations was $462,539 and ($136,298), respectively. Adjusted income (loss) from operations
was favorably impacted by an increase of 4%, or $89,963, in revenues and a decrease of 20%, or $508,874, in total
expenses included in adjusted income (loss) from operations. The increase in revenue was due mainly to an increase
in weighted average subscribers as well as increased rates on multi-subscription packages, revenues earned on
internet packages, the introduction of the U.S. Music Royalty Fee and the sale of “Best of” programming, partially
offset by decreased by equipment revenue. The decreases in expenses were primarily driven by lower subscriber
acquisition costs, lower sales and marketing discretionary spend, savings in programming and content expenses,
and lower legal and consulting costs in general and administrative expenses.
For the years ended December 31, 2008 and 2007, our adjusted income (loss) from operations was ($136,298)
and ($565,452), respectively. Adjusted income (loss) from operations was favorably impacted by an increase of
18%, or $378,132, in revenues and a decrease of 2%, or $51,022, in total expenses included in adjusted income
(loss) from operations.
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