Navy Federal Credit Union 2015 Annual Report Download - page 10

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NAVY FEDERAL CREDIT UNION8
MORE MEMBERS GO DIGITAL
Since introducing Online and Mobile Banking, member activity has
shown strong year-over-year growth. Some 6 out of 10 members
received online statements in 2015, and as of December, 42.1 percent
of all deposits were made through mobile or scan, an increase from
38.7 percent in 2014.
Through a major app redesign, we oered new features, including a mobile version of our
membership application, travel notifications, Touch ID™ sign-in and debit card management.
We also provided new online features to enable members to download statements, submit
fraud claim forms and view annual credit card statements.
We also announced two new digital wallet* options, Android Pay™ and Samsung Pay™, in
addition to Apple Pay™, which we introduced in 2014. With digital wallets, members can use
their Navy Federal debit or credit cards to make secure purchases with their mobile devices
at checkout and through merchant apps.
By November, Mobile Banking became the most widely and often used channel for members
to check account balances, transfer funds and make deposits. Members made more than
7.8 million deposits using their mobile devices, an increase of 30.8 percent.
PERSONAL SERVICE REMAINS A PRIORITY
We’re honored to be considered a trusted financial advisor and strive to make improvements
to the services we oer our members, wherever they are—across the country or around
the world. We provide them with tools to manage their finances, convenient access to their
accounts and advice to help them make sound financial decisions. In addition to expanding
the features available through Online and Mobile Banking, we continued our commitment
to providing members with personal assistance at our branches, on the phone and through
social media channels.
Navy Federal opened 20 new oces across the country, including new branches on and
near military installations such as Fort Bragg, Fort Bliss, USCG Yorktown and Fort Gordon,
bringing our total number of worldwide branches to 277. Our contact center provided
REPORT OF THE CHAIRMAN & PRESIDENT
Our members love the new features,
as CStephans shared in a review:
“I love that I can use my fingerprint
to sign in instead of using my
password every time, especially
in public places. It makes the app
even more secure.”
2015 In Review