Xerox 2004 Annual Report Download - page 16

Download and view the complete annual report

Please find page 16 of the 2004 Xerox annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 100

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100

14
Reduce
The call to action from Sun Microsystems was to reduce its overall
document management costs in Europe and South Africa where Sun
operates 190 sites in 31 countries. Xerox Global Services conducted
an audit of Sun’s document devices from printers and copiers to fax
machines and scanners. The Xerox Office Document AssessmentSM
tool studied Sun employees’ use of devices, such as the number of
pages printed in individual workgroups, why certain groups needed
full-color printing more than others and why some employees
depended heavily on scanning and faxing. Armed with data and a
clear understanding of work practices in Sun’s offices, Xerox applied
Lean Six Sigma practices to develop a more efficient document
management infrastructure, guaranteeing a 25-percent reduction in
Sun’s document costs.
Through a multi-million dollar contract, Xerox is now responsible
for Sun’s entire fleet of document devices in Europe and South Africa,
managing the maintenance and supplies contracts not only for
Xerox systems but also for products from other vendors. And, Xerox
people serve as the frontline of support when Sun employees need
assistance with any document system.
“The initial benefits are
quite impressive. We’ve
moved from processing more
than 12,000 invoices each
year across Europe to just
one invoice per country per
month from Xerox. And,
our employees have reported
a dramatic improvement
in customer service. We
set Xerox a target of resolv-
ing 80 percent of issues
immediately, and Xerox is
meeting that target.”
Larry Matarazzi, director,
Workplace Resources, EMEA,
Sun Microsystems
Sun Microsystems
My Costs