Pitney Bowes 2012 Annual Report Download - page 9

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7Pitney Bowes Annual Report 2012
Guiding principles
I believe that great companies are guided by simple principles that are clearly understood
and rigorously followed. Our guiding principle is clear: we must develop a client-led culture.
We are in business to serve our clients, and to do that effectively, we need to know them
intimately and learn to think like them. Driving value for clients leads to driving value for
shareholders. We must compete to win, and the fundamental measure of winning is sales.
We may have the right ingredients, but they do not have value until clients buy them.
We have work to do. I am confident we will do it.
In the short time I have been here, I have spoken with employees across the organization.
I am struck by their passionate engagement in our common destiny—and their readiness
for the task of turning this venerable company into a great global leader for the coming
generation.
I want to express a special appreciation to my predecessor, Murray D. Martin, who retired
in 2013 after more than 25 years of leadership. Murray has always been passionate about
Pitney Bowes and dedicated his professional life to our company. For that my colleagues
and I are very grateful.
I look forward to working with my new colleagues to build on our company’s great legacy.
Marc B. Lautenbach
President and
Chief Executive Officer