MasterCard 2010 Annual Report Download - page 46

We depend significantly on our relationships with our customers to manage our payment system. If we
are unable to maintain those relationships, or if our customers are unable to maintain their relationships with
cardholders or merchants that accept our cards for payment, our business may be materially and adversely
affected.
We are, and will continue to be, significantly dependent on our relationships with our issuers and acquirers
and their further relationships with cardholders and merchants to support our programs and services. We do not
issue cards, extend credit to cardholders or determine the interest rates (if applicable) or other fees charged to
cardholders using cards that carry our brands. Each issuer determines these and most other competitive card
features. In addition, we do not establish the discount rate that merchants are charged for card acceptance, which
is the responsibility of our acquiring customers. As a result, our business significantly depends on the continued
success and competitiveness of our issuing and acquiring customers and the strength of our relationships with
them. In turn, our customers’ success depends on a variety of factors over which we have little or no influence. If
our customers become financially unstable, we may lose revenue or we may be exposed to settlement risk as
described below.
With the exception of the United States and a select number of other jurisdictions, most in-country (as
opposed to cross-border) transactions conducted using MasterCard, Maestro and Cirrus cards are authorized,
cleared and settled by our customers or other processors without involving our central processing systems.
Because we do not provide domestic processing services in these countries and do not, as described above, have
direct relationships with cardholders or merchants, we depend on our close working relationships with our
customers to effectively manage our brands, and the perception of our payment system among regulators,
merchants and consumers in these countries. From time to time, our customers may take actions that we do not
believe to be in the best interests of our payment system overall, which may materially and adversely impact our
business. If our customers’ actions cause significant negative perception of the global payments industry or our
brands, cardholders may reduce the usage of our programs, which could reduce our revenues and profitability.
In addition, our competitors may process a greater percentage of domestic transactions in jurisdictions
outside the United States than we do. As a result, our inability to control the end-to-end processing on cards
carrying our brands in many markets may put us at a competitive disadvantage by limiting our ability to maintain
transaction integrity or introduce value-added programs and services that are dependent upon us processing the
underlying transactions.
We rely on the continuing expansion of merchant acceptance of our brands and programs. Although our
business strategy is to invest in strengthening our brands and expanding our acceptance network, there can be no
guarantee that our efforts in these areas will continue to be successful. If the rate of merchant acceptance growth
slows or reverses itself, our business could suffer.
Our business may be materially and adversely affected by the marketplace’s perception of our brands and
reputation.
Our brands and their attributes are key assets of our business. The ability to attract and retain cardholders to
our branded products depends highly upon the external perception of our company and industry. Our business
may be affected by actions taken by our customers that impact the perception of our brands. From time to time,
our customers may take actions that we do not believe to be in the best interests of our brands, such as creditor
practices that may be viewed as “predatory.” Moreover, adverse developments with respect to our industry or the
industries of our customers may also, by association, impair our reputation, or result in greater regulatory or
legislative scrutiny. Social media channels can also cause rapid, widespread reputational harm to our brands.
Such perception and damage to our reputation could have a material and adverse effect to our business.
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