LensCrafters 2012 Annual Report Download - page 75

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In 2012 the entire Luxottica organization participated in the first global employee
engagement survey. With the active participation of more than 55,000 employees, Luxottica
created an opportunity for employee feedback and internal communication aimed at
collecting recommendations on how to further improve the quality of employment.
The survey, which included many aspects deemed relevant to a positive employment
relationship, highlighted the ability of Luxottica to provide work environments characterized
by reciprocal trust and pride of belonging.
ORGANIZATIONAL
WELLBEING SURVEY
C
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s
t
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s
S
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s
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a
i
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C
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A
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Strategy Leadership
Innovation
Learning Recognition
System &
Processing
My Manager
My organization
Engagement
• 1 Key Performance Indicator
(Engagement)
• 11 themes
• 45 questions
LUXOTTICA SURVEY
Luxottica employees
participation index: 88%
735 HUMAN RESOURCES
Engaged employee ...
Consistently speak positively
about the organization
to co-workers, potential
employees, and customers
Have an intense desire
to be
a member of the
organization
Exert extra effort and
engage in behaviors that
contribute
to business success
ENGAGEMENT
LUXOTTICA ENGAGEMENT INDEX
1.
Say
2.
Stay
75%
3.
Serve