LensCrafters 2012 Annual Report Download - page 115

| 29 >MANAGEMENT REPORT
Implementation of the Lean System program also continued in 2012, which will allow
to the industrial organization to reach levels of further excellence in quality, speed and
production flexibility.
Lastly, in 2012 the “zero accidents” program produced satisfactory results in all manufacturing
and logistics sites.
CORPORATE SERVICES
In 2012 important professional investments have been made in the digital and e-commerce
areas, while central services supporting the businesses have strengthened (Business
Development, Internal Communications and Internal Auditing).
FOCUS: GLOBAL EMPLOYEE ENGAGEMENT SURVEY
In 2012 the entire Luxottica organization participated in the first global employee
engagement survey. With the active participation of more than 55,000 employees, Luxottica
created an opportunity for employee feedback and internal communication aimed at
collecting recommendations on how to further improve the quality of employment.
The survey, which included many aspects deemed relevant to a positive employment
relationship, highlighted the ability of Luxottica in providing work environments
characterized by reciprocal trust and pride of belonging (see graphics).
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Strategy Leadership
Innovation
Learning Recognition
System &
Processing
My Manager
My organization
Engagement
• 1 Key Performance Indicator
(Engagement)
• 11 themes
• 45 questions
LUXOTTICA SURVEY
Luxottica employees
participation index: 88%