LensCrafters 2012 Annual Report Download - page 73

715 HUMAN RESOURCES
RETAILFor the retail organizations, 2012 was a year of further expansion in high growth rate
geographies. In particular, the focus was on the development of the optical and sun
stores network in Central and South America and their integration in the Group’s
distribution platform. As for the retail optical network, during 2012, Multiopticas
International was completely integrated into the organization and
in retail sun in Latin America, Luxottica completed the integration of a chain of stores
operating in Mexico acquired in 2011 and pushed for an acceleration of Sunglass Hut entry
plans in the region. Lastly, Europe saw the important acquisition in the Iberia region of the
Sun Planet store chain (120 stores) effectively integrated in the second
half of the year
The Operations team during 2012 further strengthened its operational platform with the
full management integration of all regional organizations, both in manufacturing and
logistics, including in Brazil.
The organizational and management program launched in 2011 produced significant
results in the following areas in 2012:
> Improvement of the production planning processes
> Reduction of collection development, manufacturing and distribution lead time
> Continuous improvement of product and process quality
> Commercial planning and warehouse management
Implementation of the Lean System program also continued in 2012, which will allow the
industrial organization to reach levels of further excellence in quality, speed and production
flexibility.
Lastly, the ‘‘zero accidents’’ program produced satisfactory
results in all manufacturing and logistics sites in 2012.
In 2012 important professional investments were made in the digital and e-commerce
areas, while central services supporting the businesses have been strengthened (Business
Development, Internal Communications and Internal Auditing).
OPERATIONS
CORPORATE
SERVICES