EasyJet 2015 Annual Report Download - page 48

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44 easyJet plc Annual report and accounts 2015
Corporate responsibility continued
EASYJET'S SUPPLIERS
easyJet's suppliers have an important role in
making travel easy and affordable for the airline's
customers. The Company seeks to have an open,
constructive and effective relationship with all
suppliers, to contribute to its success.
easyJet has established a supplier relationship management
framework, which gives guidance to easyJet managers who
lead relationships with suppliers. The management framework
is developed around easyJet's core values and is based on
the principle that suppliers are managed in the same way
that easyJet manages its people, and that suppliers' rights
and responsibilities are clearly set out.
Airbus is one of easyJet's most
important suppliers and this is
reflected in the close and
transparent relationship maintained
during the assembly and delivery
of each aircraft. Using on-line tools,
Airbus is able to provide easyJet
with near real-time data for each
delivery which allows the airline to
ensure quality is maintained at each
stage of the build process. This
partnership has developed over
12 years of aircraft deliveries and
specific measurements have been
introduced providing easyJet with
full oversight at each stage. This
efficient interface allows the airline
to comment, question or challenge
within a short time scale, minimising
any impact on the overall delivery
process. easyJet took delivery of
its 250th Airbus family aircraft in
spring 2015.
AIRBUS
CLEANING SUPPLIERS
easyJet relies on its on-board cleaning suppliers to ensure
that each aircraft is well presented for passengers and ready
in time for its first flight of the day. To engage with these
suppliers easyJet has introduced a monthly cleaning
newsletter, showing customer satisfaction with cleanliness
and delays attributed to cleaning at each base, as well as
updates on current priorities.
When tendering for new suppliers, easyJet seeks information
from suppliers on factors including quality, health and safety,
environmental practices, sub-contracting arrangements and
tax compliance.