AT&T Wireless 2006 Annual Report Download - page 5

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Committed to Delivering
World-Class Customer Service
New technology is exciting. However, one thing that separates
us from our peers is how we treat our customers, and we are
constantly evaluating how to provide the best service. We
continue to implement a number of improvements in our
customer service capabilities, which have allowed us to
resolve even more customer issues on the first — and only —
call to us.
We have introduced faster installations, which can now
be done in the evenings and on weekends, and DSL plans
without early termination fees.
For our business customers, we have reduced the time it
takes to provide some services by as much as 75 percent
and introduced innovations such as a pilot program to
significantly reduce errors in customer billing. As a result of
our commitment to service, AT&T has won numerous industry
analyst awards for customer service, network reliability and
product innovation.
Fortune Magazine’s
2006 “Most Admired”
Telecommunications
Company in America
and in the World
A Respected Leader in American Business
AT&T’s industry leadership extends beyond the products
and services we provide. We are proud that in the past year
AT&T has been recognized for its unwavering commitment
to diversity and inclusion, receiving more than 20 notable
awards and recognitions.
Forbes Magazine’s 2007
“Company of the Year”
An Engine for Creating Stockholder Value
By any measure, we had a great year. But I’m most proud
of the value we returned to our stockholders. Our total
stockholder return in 2006 was more than 53 percent, the
second-highest return for all Dow industrials stocks. We also
achieved our seventh consecutive quarter of adjusted
double-digit year-over-year EPS growth. And adjusted EPS
for the year was 36 percent higher than in 2005.
We also demonstrated our commitment to stockholder value
by launching a plan to repurchase $10 billion in stock by the
end of 2007, and we got a strong start toward this goal by
repurchasing $2.7 billion in 2006. In addition, we increased
our dividend for the 22nd consecutive year — a record
unmatched in our industry.
Positioned for a Strong 2007
Given all that we have achieved, some might say that 2006
will be a tough act to follow. I disagree. In many ways, in
2006, we only set the stage for this year. As we move into
2007, our goals are to:
n Build on our success in wireless by continuing to add
subscribers, generating higher data revenues and
boosting margins.
n Deliver the value of the BellSouth acquisition.
n Strengthen our ability to compete in the video market
as we scale our new video services.
n Grow our enterprise business.
n Continue to build AT&T as the brand that our current
and future customers rely on to meet all of their
communications and entertainment needs.
Most important, we’ll continue to work hard to deliver value
to our stockholders. I am grateful for your confidence, and I
look forward to the opportunities ahead for AT&T.
Edward E. Whitacre Jr.
Chairman and Chief Executive Officer
February 26, 2007
To Our Stockholders : :
2006 AT&T Annual Report : :
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