Singapore Airlines 2003 Annual Report Download - page 19

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17
SIA Annual Report 02/03
On the ground
SIA’s website, www.singaporeair.com,
was further enhanced to provide customers
with more on-line capability. They are now
able to make multi-stage bookings and
create an itinerary that includes stopovers
or combines three or more cities.
An interline booking function was also
launched. This allows SIA customers to book
flights on other airlines, including SIA’s Star
Alliance partners and Virgin Atlantic. The
interline booking function increases SIA’s
selling network more than five-fold, to more
than 450 destinations worldwide.
Other web site enhancements include the
ability to redeem KrisFlyer miles online and
make requests for special dietary, ethnic or
religious meals for a forthcoming flight.
The SIA destination guide, which features
information such as currency exchange rates,
time zones and a climate guide, now allows
customers to check visa requirements at
SIA destinations as well.
In May 2002, a new Silver Kris lounge was
opened in Terminal 2 of Chiang Kai Shek
International Airport in Taipei. At 656 square
metres, the new lounge is three times the
size of the one it replaced in Terminal 1 and
can accommodate over 120 First and Raffles
Class customers. The lounge features
business workstations, First Class slumberette
rooms and shower facilities, and the gourmet
cuisine that customers have come to expect
from Silver Kris lounges around the world.
Customers travelling to Japan, Korea and
the USA found it easier to stay in touch
from June 2002, when SIA started offering
free mobile phone rental to First and Raffles
Class passengers travelling to those
destinations, and discounted rental for
Economy Class passengers.