Xerox 2009 Annual Report Download - page 12

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10
Our Business
Overview
References in this section to “we,” “us,” “our,” the “Company” and
“Xerox” refer to Xerox Corporation and its subsidiaries unless the context
specifically states or implies otherwise. References to “ACS” refer to
Affiliated Computer Services, Inc., a wholly-owned subsidiary of ours
that we acquired in February 2010, and its subsidiaries.
We provide the document industry’s broadest portfolio of document
systems and services for businesses of any size. This includes
printers, multifunction devices, production publishing systems,
managed print services (“MPS”) and related software. We also offer
support and supplies, such as toner, paper and ink, as part of our
document technology offerings. Through our heritage of innovation
we continue to deliver leading document technology.
We are the industry leader in managed print services, helping
businesses save up to 30 percent on printing costs by optimizing
the use of document systems across an entire enterprise. With
the acquisition of ACS we manage the essential processes that
businesses count on to be successful and we are a leading business
process and IT outsourcing company, offering services from claims
reimbursement and electronic toll transactions to customer call
centers and HR benefits management.
Xerox is a leader in a large, diverse and growing market. The document
and business process management industry continues to see significant
trends toward color, enterprise print services and electronic document
management. Our broad portfolio of production, office and service
offerings provide value to our customers and enable Xerox to lead and
grow in the $132 billion document market we serve. With ACS, we more
than double our market opportunity to over $500 billion, and we will
now participate in the diverse and growing business process and IT
outsourcing market.
We serve a $132 billion document market
and are expanding into new markets*.
(in billions)
n $81B Office
We are well-positioned to capture growth by leading the
transition to color and by reaching new customers with
our broad offerings and expanded distribution channels.
n $26B Document Outsourcing Services
Our value-added services deliver solutions, which not
only optimize enterprise output spend and infra structure,
but also streamline, simplify and digitize our customers’
document-intensive business processes.
n $25B Production
We are the leading provider in the market that offers a
complete family of monochrome and color production
systems, business development tools and workflow
solutions. We are creating new market opportunities
in targeted application areas with digital printing as
a complement to traditional offset printing.
These market estimates are calculated by leveraging third-party forecasts
from firms such as International Data Corporation and InfoSource in
conjunction with our assump tions about our markets.
$26
$25
$81
* With the
acquisition of
ACS we’ve greatly
expanded our
market oppor tunity.
The BPO market
is estimated at
$150B and the
ITO market is esti-
mated at $250B.
Xerox is a leader in the global document
market and, with ACS, we are the world’s
leading enterprise for business process
and document management. We focus on
managing the documents and millions of
transaction touchpoints that simplify the ways
real business gets done.