UPS 2012 Annual Report Download - page 7

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UPS 2012 ANNUAL REPORT
05
$1.8 billion in adjusted operating profit4 and our
adjusted annual operating margin4 of 14.9 percent led
the industry. We remain bullish on the opportunities
in Europe and Asia.
During the year we continued investing in our capabilities
and our brand. As the Official Logistics and Express
Delivery Supporter of the 2012 London Olympic and
Paralympic Games, UPS staged the largest peacetime
logistical undertaking in the world. We also acquired
the European consumer delivery company Kiala, whose
e-commerce technology platform broadens our
service portfolio for business-to-consumer deliveries.
We introduced new returns services to 30 countries
in Europe. In North America, we expanded across
eight cities in Canada. In Asia, we launched a new flight
between Zhengzhou, China and Incheon, South Korea
to meet customer needs in growing markets.
4 See reconciliation of Non-GAAP financial measures on page A1.
11.8
PERCENT
OPERATING MARGIN
2008 2009 2010 2011 2012
3.1
8.2
7.7
11.5
11.4
12.9
11.4
13.1
2.5
GAAP
Adjusted4
2012 REVENUE BY GEOGRAPHY
75%
25%
U.S.
International