UPS 2012 Annual Report Download - page 19

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7
UPS Freight
UPS Freight offers regional, inter-regional and long-haul less-than-truckload (“LTL”) services, as well as full truckload
services, in all 50 states, Canada, Puerto Rico, Guam, the U.S. Virgin Islands and Mexico. UPS Freight provides reliable LTL
service backed by a day-definite, on-time guarantee at no additional cost. Additionally, many user-friendly small package
technology offerings are available for freight. Applications such as UPS WorldShip, Billing Center, and Quantum View allow
customers to process and track LTL shipments, create electronic bills of lading and reconcile billing.
UPS Capital
UPS Capital offers a range of services, including export and import financing to help improve cash flow, risk mitigation
offerings to protect goods, as well as payment solutions that help speed the conversion cycle of payments.
Sustainability
UPS’s business and corporate responsibility strategies pursue a common interest to increase the vitality and
environmental sustainability of the global economy by aggregating the shipping activity of millions of businesses and
individuals worldwide into a single, highly efficient logistics network. This provides benefits to:
• UPS, by ensuring strong demand for our services.
• The economy, by making global supply chains more efficient and less expensive.
• The environment, by enabling our global customers to leverage UPS’s carbon efficiency and thereby reduce the
carbon intensity of their supply chains.
We pursue sustainable business practices worldwide through operational efficiency, fleet advances, facility engineering
projects, and conservation-enabling technology and service offerings. We help our customers to do the same.
We worked with the non-profit organization Business for Social Responsibility ("BSR") to evaluate significant
sustainability issues (Economic, Environmental and Social), and ranked each issue by importance based on multiple
stakeholder feedback. We then worked with BSR to develop a materiality matrix by mapping the issues on a grid with two
axes: “Importance to Stakeholder” and “Influence on Business Success”. The materiality matrix is now being used to aid in
prioritizing our sustainability strategy. More information is available in the UPS Corporate Sustainability Report.
Sustainability highlights in 2012 include:
• Rated 1st in Fortune Magazine’s 2012 “World’s Most Admired” for the Delivery Industry.
• One of Corporate Responsibility’s “100 Best Corporate Citizens” and one of “The Best Corporate Citizens in
Government Contracting”.
• Recognized by Ethisphere Institute as one of the “World’s Most Ethical Companies”.
• Named to Interbrands “Best Global Brands” for the 8th consecutive year. We ranked in the Top 100 in brand value
around the world (#27) and were the only company in the transportation sector to make the list in 2012.
• Recognized as a constituent of the Dow Jones Sustainability Index for the 11th consecutive year.
• One of America’s Top Organizations for Multicultural Business Opportunities by DiversityBusiness.com.
• Achieved a score of 99% in response to the Carbon Disclosure Project. Our Carbon Disclosure Leadership Index score
tied one other company for the highest in the U.S.
• Recognized by ClimateCounts.org as best company in the consumer shipping sector for the 4th consecutive year and
was the second highest score overall globally.
More information is available on the UPS Sustainability website.
Community
We believe that strong communities are vital to the success of our company. By combining our philanthropy with the
volunteer time and talents of our employees, UPS helps drive positive change for organizations and communities in need across
the globe. The highlights of our corporate citizenship efforts in 2012 include:
• Local non-profits around the world received more than 1.8 million hours of volunteer service from UPS employees
participating in our Neighbor-to-Neighbor program.
• The UPS Foundation, our charitable organization, oversaw $98 million in donations of cash and in-kind services to
global causes primarily in four focus areas—community safety, environmental sustainability, diversity and
volunteerism.