Pizza Hut 2000 Annual Report Download - page 9

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Aylwin Lewis
Chief Operating Officer
the best possible experience – every customer, every
restaurant, every time.
“And we’re driving this message home by executing the
basics – focusing on CHAMPS, our core program for
training, measuring and rewarding employee performance
against key customer metrics. CHAMPS aligns all
of our systems and processes around one set
of standards and encourages everyone, at
every level, to take accountability for not
only meeting but exceeding cus-
tomer expectations. And when we execute the
basics well, we’re making our customers happy –
that’s JOB #1 for us.
“Over the next few pages, you’ll read about some true
Customer Maniacs who walk the talk of Customer Mania
in their restaurants every day. I think you’ll see why
Tricon is on its way to becoming the most customer-
focused restaurant company in the world!”
mer maniacs!
Cleanliness
Hospitality
Accuracy
Maintenance
Product Quality
Speed of Service
CHAMPS =