Pizza Hut 2000 Annual Report Download - page 4

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2TRICON GLOBAL RESTAURANTS
up a new system to pay our vendors on time. This allowed us
to continue to satisfy our customers by keeping our restau-
rants open and having product available. That’s behind us
now as we achieved the best possible outcome when McLane
Company, Inc. finalized its purchase of AmeriServe. McLane,
a division of Wal-Mart, is a financially solid, world-class
distributor with a proven track record of excellent service.
While this situation cost us significant financial and human
capital, it also showed that we can weather even the most
difficult times because of our financial strength and the capa-
bility of our people.
Our focus now is to put 100% of our efforts toward achiev-
ing our superordinate business objective: sustainable sales
growth. This means we have to become maniacal about doing
a better job of satisfying customers, which will enable us
to drive same store sales growth and add new units around
Tricon’s International
business represents
about one-third
of our profits. We
opened 929 new tra-
ditional restaurants
internationally, driven
by the significant
growth of our Asia-
Pacific businesses.
the globe. In fact, we are striving to build a global restaurant
system of over 725,000 Customer Maniacs, team members
who are obsessed to go the extra mile to make sure we put
a YUM on our customers’ faces every time they eat our food.
This is the key to sales and profitability.
In this report, the presidents of KFC, Pizza Hut, Taco Bell
and Tricon Restaurants International will share with you what
they are doing to drive sustainable sales growth and bring cus-
tomer mania to life. Customer mania is taking hold!
Going forward, we will continue to report on five key
areas of our business that we believe are important to measur-
ing our growth and progress in becoming a unique restaurant
company and a great investment. During 2000, we made sub-
stantial progress in all these areas except U.S. blended same
store sales growth.