Pizza Hut 2000 Annual Report Download - page 17

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“Processes and people pro-
vide the kind of service that
keeps customers coming back.
In 2000, we focused on the
“S” in CHAMPS, Speed of
service, by training managers
throughout the Pizza Hut sys-
tem in delivery fundamentals.
Customers noticed: Pizza Hut
regained its rightful place as the #1 national pizza
chain in America, according to the Restaurants &
Institutions annual survey.
“Product innovation, variety and quality
continued to fuel consumer growth at Pizza Hut, particularly with
The Insider – a pizza inside a pizza, with Pizza Hut’s delicious six-
cheese blend. The Insider increased market share among Echo
Boomers (ages 5-22), especially high school students.
“As we enter a new century, we have new strategies
in place to drive sales, develop new units, build out our
delivery segment and satisfy our customers better than anyone.
But we have the same old-fashioned formula for success: Great
people, processes and products.”
Pizza Hut was
named the #1
national pizza chain
in America according
to the “Restaurants
& Institutions” annual
survey.
Pizza Hut intro-
duced a new logo
and new look that
will be showing up
in our restaurants
around the world.
Mike Rawlings
President and
Chief Concept Officer
Mike Miles
Chief Operating Officer
Pizza Hut 22%
Domino’s 11%
Papa John’s 7%
Regionals 7%
Little Caesar’s 5%
Independents 48%*
Pizza QSR Sales
*Highly fragmented