Lexmark 2011 Annual Report Download - page 18

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In 2011, Perceptive Software released ImageNow 6.6 which significantly enhanced many existing
products and introduced new features to the ECM suite. Perceptive added support for 64-bit operating
systems for enhanced performance and memory capability. In addition to these new products,
significant enhancements were made to both workflow and eForms modules.
Interact for Lexmark is now available for ImageNow version 6.5 and 6.6. Interact for Lexmark is a
software application that enables a customer to use a wide range of Lexmark MFPs to convert paper
documents to electronic images, index them, and store them in an ImageNow system — all with a few
button clicks on the printer’s control panel. Once captured, the document is immediately available for
subsequent retrieval and optional workflow processing using any of the desktop, browser, and mobile
clients along with application programming interface level access.
Lexmark acquired Pallas Athena, a leading provider of BPM, DOM and process mining software,
during the fourth quarter of 2011. Pallas Athena’s software products enable a broad range of
capabilities, which includes dynamic case management and customer communications management.
Key differentiators of its software products include an easy to use process designer, process mining
with intuitive visualizations, integration with multiple data systems for DOM and strong support for
exception handling.
The rapidly growing BPM software market is closely adjacent to Perceptive Software’s existing ECM
software market. By bringing these closely aligned technologies together, Lexmark will further
strengthen its industry-leading fleet management solutions and services with a broader range of
workflow solutions that, in the Company’s view, are more functional and easier to implement and use
than existing tools available in the market today.
o Solutions
Designed from Perceptive Software’s ECM and BPM technology, including the ImageNow document
management, document imaging and workflow suite, and Pallas Athena’s BPM/DOM suite, Perceptive
Software offers industry specific solutions of varying levels of functionality and sophistication across
target industries — healthcare, higher education, government, and financial services — as well as
select back office functions — accounting, human resources, contracts, and records. These solutions
are comprised of select products, best practice templates, and industry specific deployment
methodologies that account for the unique differences deploying across industries. These solutions are
documented and present various levels of automation based on the needs of the specific customer
according to the cost, schedule, and scope of their respective projects.
In 2011, a number of these solutions were enhanced with some specific emphasis on the Healthcare
clinical market segment specifically related to helping manage the Electronic Medical Records (EMR)
and the corresponding patient chart review processes. Integrations with leading EMR providers were
also enhanced in 2011.
Perceptive Software strengthened its leadership position in Higher Education as well by advancing
solution offerings related to PeopleSoft and Datatel through deeper integration and a broadening of
functionality. Also in Higher Education, via the acquisition of Pallas Athena, Perceptive Software now
offers a comprehensive Core Facilities Management Solution (“CFMS”) which enables universities,
primarily research institutions, to track and control assets related to grant-based research. As a result
of CFMS, these schools are able to accurately report on profitability of the respective grants while also
providing a seamless user experience for researchers reserving and using the assets associated with
the grants.
In addition, ReflectOne, which provides the aforementioned process mining capabilities via Pallas
Athena, empowers business process experts with transparent, real-time views of their processes on
which to make precisely targeted improvements. This includes the ability to track a specific case
14