Lexmark 2011 Annual Report Download - page 14

In 2011, ISS added two new printers to its product line. The Pro715 and Pro915 are compact devices
that can handle all of the daily printing, scanning, copying and faxing requirements of individuals or
small businesses. Both have the new Lexmark Vizix 2.0 advanced printhead technology; built-in
network support (either over wired Ethernet or wirelessly using the 802.11n wireless standard to
ensure maximum data transfer speed and range), and mobile printing capability with the Lexmark
Mobile Printing App for Apple iOS and Android smartphones and tablets. The Pro915 has the
additional feature of integrated support for SmartSolutions.
Rounding out the ISS portfolio of AIO products for 2011 are the S305, S405, S505, S605, S815, Pro
205, and Pro 905.
Subsequent to the date of the financial statements and as part of the continuing strategy to move
Lexmark inkjet technology upstream, ISS recently announced the Lexmark OfficeEdge Pro5500 and
OfficeEdge Pro4000. These new business-class inkjet models deliver the reliability and performance of
a laser with the color quality and affordability of an inkjet. The OfficeEdge Series was engineered for
fast, professional heavy-duty printing and scanning for customers working in small workgroups within
an enterprise environment or small to medium business. Productivity-enhancing features and
capabilities include robust paper handling; high-yield Vizix Pro ink cartridges; Printer Command
Language and PostScript support; mobile print support for Android and Apple iOS handheld devices;
and access to the growing suite of Lexmark SmartSolutions.
o Dot Matrix Products
ISS continues to market several dot matrix printer models for customers who print multipart forms.
o Supplies
ISS designs, manufactures and distributes a variety of cartridges and other supplies for use in its
installed base of laser, inkjet and dot matrix printers. Revenue and profit growth from the ISS supplies
business is directly linked to the ability to increase the installed base of ISS laser and inkjet products or
the usage rate of those products. Lexmark management believes that ISS is an industry leader with
regard to the recovery, remanufacture, reuse and recycling of used laser supplies cartridges, helping to
keep empty cartridges out of landfills. Attaining that leadership position was made possible by various
empty cartridge collection programs administered by ISS around the world. ISS continues to expand
cartridge collection to further expand its remanufacturing business and this environmental commitment.
o Managed Print Services and Customer Support Services
ISS offers a wide range of services covering its line of printing products and technology solutions
including maintenance, consulting, systems integration and managed MPS offerings to provide a
comprehensive output solution. Lexmark Global Services provide customers with an assessment of
their current environment and a recommendation and implementation plan for the future state and
ongoing management and optimization of their output environment and document related workflow/
business processes. Managed print services allow organizations to outsource fleet management,
technical support, supplies replenishment, maintenance activities and other services to Lexmark.
Through its MPS offerings, ISS gives customers greater visibility and control of their printing
environment. These services include asset lifecycle management; implementation and
decommissioning services; proactive consumables management; remote device monitoring and
management; and business process optimization consulting. These services are tailored to meet each
customer’s unique needs to ensure their mission-critical business processes run smoothly.
ISS is committed to delivering fast problem resolution and customized services and support to help
customers get the most out of their Lexmark purchase. Lexmark Customer Support Services are
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