Express Scripts 2009 Annual Report Download - page 17

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Express Scripts 2009 Annual Report
15
The challenges to reduce healthcare costs and drive out
wasteful spending from the pharmacy benefi t have never
been more daunting. Research shows that 40% of health
outcomes are determined by patient behavior. We have
proven that our proprietary approach to driving positive
behavior change is already producing dramatic results.
Select Home Delivery, one of the fi rst products to
emerge from our Consumerology initiative, unlocks the
behavioral principles behind procrastination to drive
member behavior change. Through this program, we
have successfully enrolled more than two million
members in Home Delivery from the Express Scripts
Pharmacy, our most cost-effective delivery channel, with
no change in plan design.
Our innovative Select Home Delivery
program has saved plan sponsors
tens of millions of dollars.
We know plan sponsors want to ensure that their
members are complying with the drug regimens
prescribed by their doctors in order to remain healthy and
safe. At Express Scripts, our primary focus is to manage
medication therapy and safety for patients. Through
highly specialized clinical solutions, we help to improve
medication adherence and optimize health outcomes.
We identify patient, pharmacist and physician
opportunities to close gaps in care. We then develop
appropriate interventions to drive sustainable
behavior change.
Consumerology is the proprietary enabler that gives
our plan sponsors the tools derived from our advanced
application of behavioral science to healthcare. In
conjunction with our goal of reducing waste, these
efforts focus on the key elements of driving the lowest-
cost mix of drugs, encouraging adherence to medication
therapy and promoting the use of the lowest-cost
delivery channel.
We Are Part of the Solution
As we look to the future, we will continue to rely on
traditional growth drivers such as the increased use of
generics and lower-cost preferred brands, Home
Delivery and specialty pharmacy management services.
All of these areas have signifi cant room to run.
Our acquisition of NextRx and our strategic alliance
with WellPoint provide an unparalleled opportunity to
impact the healthcare of tens of millions of patients.
Our relationship with WellPoint will expand the value
of our leading health-information technologies, clinical
expertise and thought leadership, driving innovation in
the development and implementation of integrated
health benefi ts.
Throughout 2009, we made investments in our
infrastructure in general, and Consumerology in
particular, that will aid in our future success. These
investments, along with new systems and products,
will increase growth, improve effi ciency and
signifi cantly enhance both our clients’ tools and their
members’ overall experience.
In today’s economic climate, plan sponsors need
products derived from innovative thinking coupled with
sound business practices. It’s more important than ever
to optimize management of pharmacy spend in order to
help ensure a sustainable benefi t that can offer better
health to members. We believe that our proprietary
approach, infusing everything we do, is exactly what’s
necessary to improve health outcomes for members,
generate signifi cant value for clients and achieve
superior returns for stockholders.
George Paz
President, CEO and Chairman