Express Scripts 2009 Annual Report Download - page 15

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Express Scripts 2009 Annual Report
13
There has always been real science behind our approach
to the PBM industry. We’ve never strayed from that
methodology. There is science behind what we say, where
we say it and how often we say it — always with a goal of
improving lives. The mechanics of consumer behavior have
a crucial and direct effect on health outcomes and plan
cost. But we never lose sight of the fact that we are
ultimately serving a member — whether at retail or
through Home Delivery,
in good health or with
complex conditions.
We understand that members
are individuals, with unique
needs and circumstances.
Consumerology® enables us
to focus on the individual,
delivering better health and value ... one consumer at a time.
This is our precision approach. It’s more than behavioral
sciences applied to the PBM. It is the future, and it is
Express Scripts.
Behind the
numbers, we
are all about
people.
timeSM